Customer Service Representative II

5 months ago

San Diego, United States Revvity Full time
Job Title
Customer Service Representative II - Order Administration
Location(s)
San Diego - BioLegend

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Find your future at Revvity

What does science and service mean to you? For our Customer Care Team, it is a chance to be a part of legendary discoveries - from research to cure. Our team recognizes that with each customer served and each order processed, we are making a difference. Being a part of BioLegend (a division off Revvity, Inc.) Customer Service Team means being at the forefront, showcasing legendary service and translating our culture into tangible results for our customers.

On our team, you can expect a dynamic and fast-paced atmosphere. You will be a part of an inclusive and collaborative environment where peers from all different walks of life come together with one common goal - providing our customers with Legendary service. At BioLegend, you will enjoy the perks of a state-of-the-art campus including outdoor yoga classes, fitness center, wellness rooms, a Caf with a variety of hot and cold meals, a buffet, and more

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The BioLegend North America Customer Care team is looking for a motivated, innovative, and energetic individual to join our team. With a mindset of always being open to improvement, we are looking for someone to perform these job duties and who looks at how we can improve them.
  • Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.
  • Enter and accurately process a high volume of daily orders (150 - 200 daily).
  • Initiate customer contact via phone and or email communication on an as needed basis to verify order information.
  • Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information.
  • Responsible for the electronic processing and exception handling of electronic orders in system.
  • Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; Identify and solve any potential roadblocks that could affect those goals.
  • Confidently navigate multiple system applications to deliver legendary service in every interaction throughout the order life cycle.
  • Run reports generating order entry snapshots to keep team informed on daily progress and trending versus goals.
  • Be an agent of change - listen to ideas, share thoughts, and work together to implement process improvements.
  • Escalates customer issues to management.
  • Provides ongoing data entry support to the Customer Care Department on an as needed basis. Assist Associate Customer Service Representatives with addressing customer expectations.
  • Identify any discrepancies or potential obstacles that could impact on-time delivery to effectively communicate with the customer for a timely resolution.
  • Be the subject matter expert on the intricacies and fulfillment criteria of multiple ordering platforms.
  • Be familiar with the specific customer needs for various public and private research institutions.
  • Properly route or address non-technical customer inquiries regarding delivery information of current and previous shipments, the status of their orders, and invoices.
  • Maintain a professional level of privacy regarding confidential customer information.
  • Actively participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges.
  • Become eligible to serve as a Qualified Trainer for the team.
  • Other projects or responsibilities as may be required.
Minimum Qualifications - Education and Experience
  • 2-3 years of applicable Customer Service experience
  • 2-3 years of experience entering high volume of data or orders (150-200 daily)
  • 2 years of experience with Enterprise Resources Planning (ERP) systems
  • 2 years of experience with Customer Relationship Management (CRM) systems
  • Strong computer skills, minimum intermediate proficiency with MS Office programs
  • Ability to work in a dynamic, fast-paced environment
  • Independent self-started who strives to meet and exceed goals
  • Strong attention to detail - accuracy is essential
  • Proven excellent verbal/written communication
  • Proven track record of de-escalating customer issues with sympathy and empathy
Preferred Qualifications - Education and Experience
  • Bachelor's Degree or equivalent combination of education and experience
  • Proficient knowledge of Enterprise Resources Planning (ERP) systems
  • Proficient knowledge of Customer Relationship (CRM) systems
  • Proficient experience with EDI order processing
  • Experience with multiple order source platforms
  • A desire to enact change and strive for innovation
  • Proficiency with 10-key
The base salary range for this full-time position is $23-24/hour. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

Work Environment & Physical Demands - Office

While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • 401k with Company Match
  • Employee Stock Purchase Plan


Learn more about Revvity's benefits by visiting our Why Revvity page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.

  • Customer Service Representative II

    3 months ago

    San Diego, United States Revvity Full time

    Job Title Customer Service Representative II - Order Administration Location(s) San Diego - BioLegend About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime...

  • Customer Service Representative

    4 weeks ago

    San Diego, United States Ultimate Staffing Full time

    Position: Customer Service Representative. Pay: $21-$23 per hour. Location: Onsite, San Diego. Hours: Monday - Friday 7:30-4:30 pm (hours may vary)Temporary-Hire Responsibilities:Answer inbound calls and make outbound calls to existing and potenti Customer Service Representative, Customer Service, Business Operations, Representative, Retail, Staffing

  • Customer Service Representative

    2 months ago

    San Diego, United States Penske Automotive Full time

    Penske Automotive - 4910 Kearny Mesa Rd. [Customer Service Representative] As a Customer Service Representative at Penske Automotive, you'll: Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude; Assist with answering customer inquiries and problems; Serve as a liaison between the dealership and its customers; Conduct...

  • Customer Service Representative

    1 month ago

    San Diego, United States PrideStaff Full time

    Shift/ Hours: Monday - Friday, First Shift 7:00 am-4:00 pm. Pay Rate: $20.00/hr. Location: San Diego, CA - Experience: 6 months of Customer Service Rep experience. We are excited to share a new opportunity! We are currently in need of an experienc Customer Service, Customer Service Representative, Representative, Customer Experience, Retail, Staffing

  • Customer Service Representative

    3 weeks ago

    San Diego, United States Clear Label Full time

    Company Description Clear Label is a customer-focused marketing agency located in San Diego, CA. We specialize in creating tailored campaigns for clients across various platforms like online, air, print, B2B, B2C, events, and retail. Our team is known for their friendly and transparent approach in helping clients acquire customers in today's rapidly...

  • Customer Service Representative

    3 weeks ago

    San Diego, United States Clear Label Full time

    Company Description Clear Label is a customer-focused marketing agency located in San Diego, CA. We specialize in creating tailored campaigns for clients across various platforms like online, air, print, B2B, B2C, events, and retail. Our team is known for their friendly and transparent approach in helping clients acquire customers in today's rapidly evolving...

  • Customer Service Representative

    2 weeks ago

    San Diego, United States HonorVet Technologies Full time

    Position: Customer Service Representative Location: San Diego, CA 92111 Shift: Mon-Fri, 0830-1700 Duration: 13 weeks Description: 1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance or other RBO (Bachelors degree considered in lieu of experience) Knowledge of medical...

  • Customer Service Representative

    1 month ago

    San Diego, United States Mr Appliance Full time

    Job Description Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing...

  • Patient Services Representative II

    2 weeks ago

    San Mateo, United States IDR Healthcare Full time

    IDR is excited to announce an opportunity for a dynamic Patient Services Representative II to join our esteemed client's team in San Mateo. This role is perfect for individuals passionate about healthcare and patient services, particularly in the areas of insurance and billing. If you are bilingual, adept at using Epic, and are seeking an opportunity to grow...

  • Customer Service Representative

    1 month ago

    San Diego, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative based in San Diego, California. This role is crucial to maintaining customer relationships within the manufacturing industry. As a Customer Service Representative, you will provide excellent customer service, handle order inquiries, and manage customer accounts. This opportunity...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate delivery of our products, and maintaining a clean and safe working environment.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    San Diego, United States Cal Uniforms Full time

    Company DescriptionCal Uniforms is a certified Disabled Veteran Business Enterprise. We are a 3rd generation family owned & operated Micro Business. Based in San Diego, CA since 1977. We have been uniforming First Responders & other professionals since 1947.Specializing in outfitting a wide range of professionals from corporate apparel to landscapers, from...

  • Customer Service Representative

    3 weeks ago

    San Diego, United States Cal Uniforms Full time

    Company Description Cal Uniforms is a certified Disabled Veteran Business Enterprise. We are a 3rd generation family owned & operated Micro Business. Based in San Diego, CA since 1977. We have been uniforming First Responders & other professionals since 1947. Specializing in outfitting a wide range of professionals from corporate apparel to landscapers,...

  • Customer Service Representative

    1 month ago

    San Diego, United States Ultimate Staffing Full time

    Position: Customer Service Representative/Member Service Representative I (banking industry) Location: Full-time, onsite. San Diego, CA Pay: $17 to $21 per hour Hours: Monday to Friday 9 AM to 5 PM. Responsibilities Provide exceptional service to new and existing members Perform teller transactions (open new accounts, loan transactions, deposits,...

  • Customer Service Representative

    1 month ago

    San Diego, United States Ultimate Staffing Full time

    Position: Customer Service Representative/Member Service Representative I (banking industry)Location: Full-time, onsite. San Diego, CAPay: $17 to $21 per hourHours: Monday to Friday 9 AM to 5 PM.ResponsibilitiesProvide exceptional service to new and existing membersPerform teller transactions (open new accounts, loan transactions, deposits, withdraws,...

  • Customer Service Representative

    1 month ago

    San Diego, United States Circle K Full time

    Circle K - 13007 Camino Del Sur [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    2 weeks ago

    San Diego, United States FastSigns Full time

    FASTSIGNS #69905 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. Your key responsibilities will include:Greeting CustomersTaking OrdersCleaning and Maintaining the StoreEnsuring Orders are Organized and...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer orders using our technology and Point of...

  • Customer Service Representative

    6 months ago

    San Diego, United States PostNet Full time

    Benefit/Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are...