Support Technician

7 days ago

Albuquerque, United States Trick Dog Technology Full time

Basic PC and Mac troubleshooting knowledge.

Technician will cover the on-site desks and provide "Tier 1" support, triage, etc. and escalate as necessary.
•Technical support for events, corporate meetings, and special internal projects
•Onboarding/off-boarding logistics for NFLX and 3rd party productions
•End-user hardware and software troubleshooting
•Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
•Zoom, Google Suite, Google Meet
•Monitor and accessory deployment/collection.
•Provisioning Laptops/Workstations
•A/V and Video Conferencing Troubleshooting
•Face-to-face support experience. Working with end users to solve IT problems.
•Laptop & peripheral hardware deployments
•Upgrading or replacing any damaged or non functioning devices
•Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
•Telecom Administration(VOIP)
•Network Troubleshooting
•Maintain Storage room assets, counts, and tidiness
•Perform IDF sweeps and maintain cleanliness
•Basic Low Voltage cabling knowledge (Cat6 / Fiber)
•Interfacing with users to troubleshoot software issues
•Network Printer management and troubleshooting
•Coordinate pickups, tech recollections, and deployments with vendors such as JRD and Messengers Inc. courier
•Collaborate with on-site Studio Management Services team coordinators to deliver the best user experience
•Respond to team pings and escalations within Slack in a timely manner
•Coordinate delivery and pickup times with end users, as well as vendors involved
•Collaborate with partner teams such as Studio Logistics for all shipments/returns Escalations Support Studio

Qualifications / Experience :
•A+ Certification
•Network+ Certification
•Inventory Systems and Management
•Knowledge in Ticketing Systems
•Possesses the ability to create organized and consistent documentation
•Film/Studio technical support experience is a plus

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