Ticket Service Trainee

1 month ago

Durham, United States AEG Full time

The Durham Bulls are seeking a highly motivated and results driven individual to fill the Ticketing Customer Service trainee position for the 2025 season. This position will include assisting the customer service and sales of accounts in the Durham Bulls Box Office.

Key Responsibilities and Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  • Processing and servicing of orders through the ticketing system.
  • Assist with season ticket / plan renewals.
  • Establish and maintain a professional working relationship with all levels of ballpark staff and clients.
  • Maintain elevated level of service and professionalism with all customer interactions.
  • Provide exceptional customer service on phone, email and in person at the box office.
  • Perform additional ticket operations duties as assigned.
Other Duties:
  • Expected to work and assist all events held at Durham Bulls Athletic Park.
  • Other general Front Office duties - including assisting with hiring events, special events, pulling tarp and other general duties involving working in a Minor League Front Office.
Required Qualifications:
  • Positive attitude and ability to work well in a team environment.
  • People-oriented, able to multi-task, organized, motivated, and detail-focused.
  • Excellent written and verbal communication skills.
  • Ability to work flexible hours as needed, including evenings, weekends, and holidays.
  • Must be able to work in a fast-paced environment and be flexible and adaptive to constructive feedback, ever-changing requests and be able to take direction and work under rapidly shifting deadlines.
  • Experience in customer service and sales preferred.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Able to occasionally lift up to 20 pounds.
  • Perform physical tasks such as bending, stooping, pushing, and pulling.
  • Close vision and ability to differentiate colors to perform essential functions of the role.
  • Ability to use hands to type and perform essential functions of the role.
Work Conditions: The work conditions and characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Ability to work flexible hours as needed, including evenings, weekends, and holidays.
  • Ability to remain focused and perform work in noisy and crowded environments with multiple distractions.
  • This position may require working outdoors in unpredictable weather conditions, including extreme heat, cold, rain, snow, and wind, necessitating the ability to adapt to changing environmental factors and wear appropriate protective gear as needed.
Benefits:
  • Competitive pay based on experience.
  • Benefits may include:
    • Health, Vision and Dental insurance plan options for anyone regularly working over 30 hours a week.
    • 401K with company match for anyone working 1000 or more a year.
  • Opportunities for professional development and career growth.
  • Dynamic and inclusive work environment with a supportive team culture.
  • Exciting projects and growth opportunities within a leading organization.
  • Opportunities to attend free local events, such as sporting events, concerts, shows, and more.
Pre-Employment Information:
  • Pay Rate: $10/hour.
  • Role will run from March 2025 - September 2025.
  • A pre-employment drug screening is required.
  • Capitol Broadcasting Company participates in E-Verify.

EEO Statement:

Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV, WRAZ-TV, WRAL-FM, WRAL-HD2, WNGT-CD, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace, and WRAL Digital in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; The Greenville Yard Gnomes in Greenville, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC.

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