Account Manager I, Fleet Solutions
1 month ago
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Job Description
The purpose of this job is to manage and grow existing less than 60 fleet customer accounts over the telephone in a fast-paced, high-producing environment.
Cultivate customer relationships over the telephone by serving as the primary point of contact on accounts
Focus on anticipating customer needs, resolve customer issues, address customers’ wholesale needs, and maximize mutual value toward SMART gallon and profit goals
Coordinate internal resources to continually identify growth opportunities and strengthen customer relationships
Develop value propositions through demonstrated industry knowledge of products and services, fuel and trucking industry, geographic conditions, competitors’ services, and market dynamics
Use tools and technologies to assess customer needs, formulate market-specific analyses, and develop sales plans to achieve goals
Perform internal account reviews and actual value summaries to increase mutual value and account penetration/wallet share growth
Maximize potential profitability by setting account objectives and developing plans to fulfill company compliance and deal processing needs
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Qualifications
Bachelor’s degree and minimum one year experience with telemarketing sales preferred, or five plus years’ experience with telemarketing sales
Specialized Knowledge
Knowledge of fuel and trucking industry
Thorough knowledge of company products and offerings
Beginner CRM (preferably Salesforce) skills
Beginner Microsoft Office skills
Competencies
Strong written and verbal communication skills
Highly organized with strong attention to detail
Focused on learning through organized training and self-initiated training
Advanced customer service skills
Intermediate problem and situation analysis skills
Ability to work in a fast-paced, dynamic environment
Proficient at setting high, yet realistic personal goals
Skilled at internal networking and teamwork
Additional Information
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay
All your information will be kept confidential according to EEO guideline
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