Client Care Tech Manager

3 weeks ago

Kansas City, United States Avery's Village Full time

Are you interested in working with an organization that houses youth foster males? Is parenting and helping youth a passion of yours? Then this role is for you Located on Leavenworth Rd, Avery's Village is dedicated to fostering an environment of growth and development for our youth. We are looking for passionate, adaptable, nurturing individuals who can show up and be a role model for our residents.

Our Mission: Create a culture of the highest quality of care, service and support that empowers our foster youth residents to higher levels of successful functioning and healthy relationships.

Our Vaules: Safety, Education, Respect, Value, Enrichment, Success

SUMMARY. The Client Care Tech (CCT) Manager is primarily responsible for the client's safety, care, social & service support and development. The CCT Manager supervises the Client Care Techs to ensure their duties and responsibilities are carried out according to their job description. This position has oversight to ensure that clients are safe, have all physical needs met, socially engaged and developed through programming. This position has oversight to ensure that the residential units are safe, clean and orderly. The CCT Manager helps address the concerns of staff and interventions with the clients.

WORK HOURS: The incumbent may be assigned to one of the following shifts for this position

a) Monday through Friday 8:00 am to 4:30 pm

b) Sunday through Thursday 8:00 am to 4:30 pm, 4:00 pm to 12:30 am, 12:00 am to 8:30 am

c) Tuesday through Saturday 8:00 am to 4:30 pm, 4:00 pm to 12:30 pm, 12:00 pm to 8:30 am

d) Saturday & Sunday 8:00 am to 4:30 pm

ESSENTIAL FUNCTIONS:

  • Supervised by the Director of Programs and/or Executive Director
  • The Client Care Tech Manager (CCTM) is a role model in behavior and work ethic for the staff and clients
  • Adheres to Avery's Village, LLC. Employee Policies and Procedures manual
  • Completes all required training
  • Maintains the proper staff to client ratio, filling in for shifts as needed
  • This position supervises the Client Care Tech (CCT) staff
    • Ensure the duties and responsibilities of the CCT staff are carried out
    • Assists in creating the staff schedule for the three shifts
    • Ensure staff completes required training and attends all meetings
    • Facilitate staff meetings
    • Monitors the staff performance
    • Regularly communicates with staff
    • Conducts weekly supervision with the CCT
  • This position is responsible for the residential units
    • Supervises the Cook for all daily meals and snacks
    • Ensure the facility is safe, clean and orderly
    • Monitor and ensure completion of the staff chore checklist
    • Fill out Work Order Form when a unit is broken, damaged or in need of repair
    • Hold emergency drills
    • Check out equipment to the clients and staff
    • This position is responsible for the clients
    • Oversee the client's safety, care, social & service support and development
    • Seek and schedule developmental programming at the facility for clients
    • Maintains and enforces the Level system
    • Help with the intake of new clients
    • Perform regular head counts
    • Assist with interventions with the clients
    • Assist with client's transportation
    • Assist with client's medication
    • Check the client's completion of their daily chores and responsibilities
    • Assist with monitoring client's phone calls and visitations
  • Performs other duties assigned by the Director of Programs or Executive Director
PHYSICAL DEMANDS:
  1. Frequently move/lift between 25-50 pounds, depending on assignment requirements
  2. Perform all duties that may require sitting, kneeling, squatting and walking
  3. Manual dexterity and fine motor coordination
REQUIRED EDUCATION AND EXPERIENCE:
  • Candidates must be at least 21 years of age or older
  • Bachelor's degree from an accredited college in management or Human Services related field
  • 2-5 years previous experience as a manager or supervisor
  • Familiarity with mental health theory and practice
  • Proficient technology skills utilizing either a Macintosh or Windows platform, including the Microsoft Office suite (Word, Excel, Outlook, PowerPoint) required


DESIRABLE KNOWLEDGE, SKILLS, and ABILITIES:
  1. Current CPR/First Aid Certification
  2. Knowledgeable and sensitive in working with culturally diverse staff and clients
  3. Solid knowledge in social helping and a positive approach to complex mental health issues
  4. Excellent interpersonal and communication skills, including both oral and written.
  5. Must have strong skills in organization and planning, demonstrated ability to work independently and problem solve
  6. Demonstrated ability to manage multiple people and projects
  7. Ability to prioritize tasks, exercise sound judgment and confidentiality with sensitive information
  8. Ability to establish effective working relationships with staff, community agencies, and consumers
OTHER POSITION ELIGIBILITY REQUIREMENTS:
  1. If required to operate a company vehicle during employment, must possess a current state driver's license and have an acceptable driving record for the past three (3) years
  2. Ability to pass a criminal background clearance check and a physical exam and TB

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