911 Communication Director

3 weeks ago


Memphis, United States Calea Full time

Works under the general direction of the Chief of Police to plan, organize, direct, and manage the E-911 Communication Center’s operations. Formulates short and long-range plans, goals, and objectives for the center. Identifies and implements changes to maximize use of resources, and to achieve the goals and objectives of the department. Develops and implements its operational budget, including establishing priorities for capital and material requirements. Implements and develops policies, procedures, and standards. Manages the E-911 financial resources. Oversees employee work schedules to ensure adequate coverage and control. Keeps top management abreast of 911 situations, major incidents, and other public safety issues that occur in the city. Hires personnel, assigns duties, develops training programs, evaluates performance, and takes disciplinary action as needed. Reviews time records and approves/processes employee concerns. Completes employee performance appraisals. Acts as a liaison between employees and management and trains staff in operations, policies, and procedures. Develops, plans, and directs operational programs, service improvement plans, resources, and staff. Directs the implementation of programs and services through subordinate supervisors and staff. Assesses department effectiveness and performance. Manages quality assurance and quality improvement initiatives. Serves as a member of varying task forces, committees, and planning teams, by representing the department to other county, state, and federal agencies. Coordinates with public safety agencies, or other officials to review and enhance operations/activities. Reviews/resolves problems, receives advice/direction, and makes recommendations for improvements. Monitors expenditures to ensure compliance with approved budget. Reviews and approves payroll, bills, invoices, purchase orders, contracts, and other financial documents. Plans for and manages the use of department equipment, communication systems, and facilities. Ensures proper maintenance and repair of communications equipment, radios, and systems. Assigns and oversees research of vendor pricing, coordinates with contractors, vendors, and suppliers regarding the procurement of new equipment, services, and supplies. Works with vendors regarding wireless services and planning for future department technology needs. Researches problems and initiates problem resolution. Responds to questions or complaints related to communications activities. Travels to and attends various meetings across the City. Presents proposals and recommendations regarding department services and needs. Prepares and/or reviews operational and statistical reports. Requirements SPECIAL REQUIREMENTS: Must possess and maintain the following certifications or attain within six months as a condition of continued employment: Tennessee Information Enforcement System (TIES) and National Crimes Information Center (NCIC) Emergency Medical Dispatch (EMD) certification Tennessee Peace Officer Standards and Training (POST) certification Cardiopulmonary Resuscitation (CPR) certification Must possess and maintain the following certification or attain within two years as a condition of continued employment: Association of Public Safety Communications Officials (APCO) certification Certified Public-Safety Executive Program (CPE) certification Qualifications Bachelor’s degree in Business Administration, Communications, Emergency Management, Public Administration, Criminal Justice, Public Safety, or a closely related field required and eleven (11) years of progressively responsible experience in emergency communications, with six (6) of the eleven (11) years in a supervisor capacity; or any combination of experience and training which enables one to perform the essential job functions. Must possess and maintain a valid driver’s license as a condition of employment. Master’s degree preferred. Location 201 Poplar 12 floor Memphis ,

TN

38103 United States

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