Wellbeing Implementation Specialist

2 weeks ago

West Des Moines, United States Navigate Wellbeing Solutions Full time

Wellbeing Implementation Specialist (Remote Available)Department: OperationsManager: Team LeadExempt

We are NavigateA well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason this company was formed and the guiding light for every decision. We’re all at Navigate because we truly want to spark positive change in other people’s lives. Here’s to doing good things – togetherHow you contribute to our successThe Implementation Specialist serves as the primary post-sale contact for the client during Navigate’s Implementation Process (first 90 days) and is responsible for the experience, satisfaction and product configuration of the platform/program purchased. The Implementation Specialist is expected to create a consistent Implementation experience, while also understanding unique client needs and unique customizations of Navigate product levels.The IS will bring fresh ideas and perspectives to the table, while being hyper-focused on client satisfaction. This role will focus on the following (but not limited to), key aspects of the customer journey:

Implementation / OnboardingDiscoveryPortal Configuration & Product DesignReview, Testing, and Launch

Success for this position is defined by:

Implementation CSAT score of 95% and aboveProficient and effective utilization of portal and technologyAbility to successfully meet client’s portal launch timeline while still delivering consistent implementation experienceYour Responsibilities to the team, our clients and community

Works together with the Account Manager and other internal Navigate teams to effectively and efficiently execute strategic goals of the client during Implementation.Ensure that purchased products meet client and program’s technical needs, as well as supports overall program goals.Serve as main client contact / project lead for all implementation meetings and projects.Provides team members and company stakeholders with consistent information for overall awareness and understanding of expectations regarding all projects.Ensures client project team is aware of key deliverables, deadlines, and project milestones.Assists in establishing relationships with multiple client account stakeholders at various organizational levels. Participate in face-to-face meetings and /or relationship building events as needed with various client contacts during the Implementation process.Educates clients on how to use purchased products and customized system features.Identify trends in the client experience and the participant experience that could be enhanced through operational changes or enhancements.Successful transition of client responsibilities to Account Manager after Portal / Program Launch.Shares Implementation best practices with Client Services team and provides shared learning and application of best practices across the organization.Reports to the Team Lead, providing regular input on all account activity, including status, progress, issue resolution, escalations and successes on a weekly basis.Learns processes around new products, features, and functionality.Customer service support – provides tools to Customer Service team to successfully support ongoing client / client participant needs

The Ideal Candidate

Exceptional communication skills both written and verbalExcellent organizational skills to manage projects with many moving partsAbility to confidently present/sell your concepts, work, and ideasStrong collaborator with ability to work across various departments and teams to create results.Ability to work independently and problem solvePositive, open, and curious individual who thrives working in a high-performing team environmentOperates with low ego and shows a willingness to jump in and help where it is needed most

The Navigate Way - Core Expectations:

At Navigate, we expect all our employees to live the family values that have helped shape our culture:

Deliver the BoomEverybody Love EverybodyWe are FamilyInspire & InnovateEmbrace ChangeGrowth is GreatEfficient & EffectiveGive Back

Experience & Education needed for success in this roleExperience

3+ years of Software Implementation or equivalent work experienceWellbeing industry experience preferred but not requiredEducation

BA/BS degree or related equivalent experiencePhysical & Working Environment

Normal mental and visual attention is required. Normal office working conditions requiring continuous use of both hands. Sitting most of the time, may involve walking or standing for brief periods of time.Position requires occasional bending, squatting, twisting and climbing stairs. There are minimal exposures to workplace hazards.To perform the job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.Position is available for remote workers.

Navigate Wellbeing Solutions is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Navigate Wellbeing Solutions will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Navigate. Post offer, Pre-employment background screenings are required. #J-18808-Ljbffr

  • Wellbeing Implementation Specialist

    2 weeks ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Wellbeing Implementation Specialist (Remote Available) Department: Operations Manager: Team Lead Exempt We are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason this...

  • Wellbeing Implementation Specialist

    4 days ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Wellbeing Implementation Specialist (Remote Available) Department: Operations Manager: Team Lead Exempt We are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason this...

  • Wellbeing Implementation Specialist

    1 month ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Job DescriptionJob DescriptionWellbeing Implementation Specialist (Remote Available)Department: OperationsManager: Team LeadExemptWe are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra....

  • Wellbeing Implementation Specialist

    2 weeks ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Department: OperationsManager: Team LeadExemptWe are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason this company was formed and the guiding light for every...

  • Sr. Account Manager

    6 days ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Senior Account Manager (Remote Available)Department: OperationsManager: Team LeadExempt We are Navigate!A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason this company was...

  • Sr. Account Manager

    3 weeks ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Job Description Job Description Senior Account Manager (Remote Available) Department: Operations Manager: Team Lead Exempt We are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra....

  • Sr. Account Manager

    4 days ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Senior Account Manager (Remote Available) Department: Operations Manager: Team Lead Exempt We are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. Theyre the reason this company was...

  • Sr. Account Manager

    2 weeks ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Senior Account Manager (Remote Available) Department: Operations Manager: Team Lead Exempt We are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason this company was...

  • Sr. Account Manager

    7 days ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Job DescriptionJob DescriptionSenior Account Manager (Remote Available)Department: OperationsManager: Team LeadExemptWe are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the...

  • Sr. Account Manager

    1 month ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Job DescriptionJob DescriptionSenior Account Manager (Remote Available)Department: OperationsManager: Team LeadExemptWe are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the...

  • Security and Compliance Manager

    3 weeks ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Job DescriptionJob DescriptionSecurity and Compliance ManagerInformation TechnologyManager: Chief Technology OfficerExemptWe are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra....

  • Account Manager I-III

    2 weeks ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Account Manager I-III (Remote Available) Department: Operations Manager: Team Lead Exempt We are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason this company was...

  • Account Manager I-III

    1 month ago

    West Des Moines, United States Navigate Wellbeing Solutions Full time

    Job DescriptionJob DescriptionAccount Manager I-III (Remote Available)Department: OperationsManager: Team LeadExemptWe are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the...

  • Business Development Specialist

    5 days ago

    West Des Moines, United States HDG, Inc. Full time

    Essential Duties and Responsibilities - Business Development Specialist Prospecting and Lead Generation:Identify and research potential referral sources for Assisted Living or Independent Living in the designated geographic area.Identify and research potential geriatric physician offices as referral sources for Assisted Living or Independent Living in the...

  • Business Development Specialist

    4 weeks ago

    West Des Moines, United States Highmark Senior Living Full time

    Job DescriptionJob DescriptionAbout Highmark Senior LivingHighmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care,...

  • Investigations Specialist

    4 weeks ago

    Des Moines, Iowa, United States Department Of Transportation Full time

    Summary This position is located within the Office of Security and Hazardous Materials Safety (ASH) and may be assigned to a geographical location under the purview of the Office of Investigations. The mission of ASH is to ensure aviation safety, support national security, and promote an efficient airspace system through the development and administration...

  • Investigations Specialist

    4 weeks ago

    Des Moines, Iowa, United States Department Of Transportation Full time

    Summary This position is located within the Office of Security and Hazardous Materials Safety (ASH) and may be assigned to a geographical location under the purview of the Office of Investigations. The mission of ASH is to ensure aviation safety, support national security, and promote an efficient airspace system through the development and administration...

  • Sr Life Claims Specialist

    3 weeks ago

    West Des Moines, United States Farm Bureau Financial Services Full time

    Sr Life Claims Specialist Do you desire to make a difference? Are you a flexible team player, a hard worker and a quick learner looking for a new opportunity where each day is different? Do you have past life and annuity experience and a strong customer service mindset? If so, this could be a great opportunity for you! Who We Are:  At Farm Bureau...

  • Compliance Specialist

    6 days ago

    West Des Moines, United States Watercress Financial Group LLC Full time

    Job DescriptionJob DescriptionDescription:JOB SUMMARYAs a Compliance Specialist, you will play a crucial role in ensuring that our organization adheres to all relevant laws, regulations, and internal policies. Your primary responsibilities will include conducting audits, developing compliance procedures, and providing guidance to employees on compliance...

  • Contract Surety Underwriting Specialist

    2 weeks ago

    Des Moines, United States CNA Full time

    Underwriting Specialist - Surety page is loaded Underwriting Specialist - Surety Apply locations St. Louis, MO, USA time type Full time posted on Posted 2 Days Ago job requisition id R-2976 You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they...