Customer Service Representative

10 hours ago

Byron Center, United States SpartanNash Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:
850 76th Street S.W. - Byron Center, Michigan 49315

Job Description:

Position Summary:

This role is responsible for supporting Customer Service activities such as answering and resolving incoming customer communications, documenting customer interactions, entering orders into the system, preparing, maintaining and distributing miscellaneous department paperwork, records, and reports. Internal and external communications with appropriate parties.

Here's what you'll do:

  • Answer and respond to all incoming customers' telephone calls and emails in a courteous and professional manner.
  • Maintain documentation of inquiries, requests and issues in customer interaction tracking database.
  • Research and take action to resolve complaints/problems to the customer's satisfaction, under direct supervision.
  • Ensure customer issues are addressed in a timely manner; follow issues through to completion and partner with other departments as necessary to ensure resolution.
  • Work with customers and/or other departments to ensure communication and status updates of issue resolution.
  • Enter orders into the system as required in a timely and accurate manner.
  • Track, maintain, update and correct orders in the system and resolve routine issues as necessary.
  • Escalate issues to management as appropriate (i.e., missing or incorrect orders, order accuracy issues, etc.).
  • Maintain information and data entry information in the pricing and buying system to include new item setup, contract deal information, vendor data, etc. and communicate information to cross-functional business partners (i.e., Accounting, Pricing, Space Management) as needed.
  • Maintain records and files for vendor, new item and contract deal information as required Review incoming information for data entry and communicate with vendors, customers or appropriate personnel to verify information as needed to ensure accuracy.
  • Prepare, distribute and maintain department paperwork, records, and reports accordingly (i.e., handbills, customer labels, delivery tickets, transaction logs, customer statements, order forms, credit forms, custom customer reports).
  • Review and organize records for accuracy and completeness.
  • Distribute and/or deliver incoming and outgoing mail as assigned.
  • May maintain delivery schedules (both holiday and non-holiday).
  • Business Management Compile and coordinate data and requests for vendor profile and new item creation and maintenance.
  • Communicate with outside brokers for all new items in deal packages and update the system with any changes.
  • Process Vendor Price Reduction (VPR) requests.
  • Coordinate items for customer meetings.
  • Credits and Billing Process Vendor Credit Memo (VCM) payments for each military commissary.
  • Verify pricing for all items included in a return authorization request.
  • Research, authorize and record returns, including mis-picks, damages, outdated items, and product recalls.
  • Process distribution center billing rollups with DeCA.
  • National Key Accounts Contact vendor/stores directly if order is not submitted by scheduled deadline to ensure that all orders are received by the warehouse in a timely manner.
  • Escalate technology related issues to IT Customer Support Center for resolution.
  • Follow established severity level definitions to apply consistent sense of urgency to issues reported. Send credit tracker report as required.
  • Quality Assurance Work with external manufacturers to address concerns and establish corrective actions.
  • Create JDA files for transportation.
  • Additional responsibilities may be assigned as needed.
Here's what you'll need:
  • High School Diploma (required) or GED.
  • One year in sales, customer service, retail or wholesale experience strongly preferred.
  • Microsoft office skills: must be highly proficient with Microsoft Excel and Word.
  • Oral and written communication skills are a must.
  • Customer service skills, and telephone etiquette.
  • Good organizational skills to prioritize and multitask effectively.
  • Ability to work independently.
  • Ability to analyze data.
  • Ability to use tact and judgment to respond to customer concerns and work cohesively with a team.
  • Ability to work efficiently with frequent interruptions.


Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

CORPORATE

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

  • Customer Service Representative

    4 weeks ago

    Byron Center, United States U-Haul Full time

    Location: 701 68th St SW, Byron Center, Michigan 49315 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    1 day ago

    Byron Center, Michigan, United States SpartanNash Company Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at SpartanNash Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key ResponsibilitiesRespond to customer inquiries and resolve issues...

  • Customer Service Representative

    2 months ago

    Byron Center, United States U-Haul Full time

    Location: 701 68th St SW, Byron Center, Michigan 49315 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    28 minutes ago

    Byron Center, Michigan, United States SpartanNash Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at SpartanNash. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Maintain...

  • Customer Service Representative

    2 days ago

    Byron Center, Michigan, United States SpartanNash Company Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at SpartanNash Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key ResponsibilitiesRespond to customer inquiries and resolve issues...

  • Insurance Customer Service Representative

    3 days ago

    Byron Center, Michigan, United States Troy Peterson - State Farm Agent Full time

    {"title": "Customer Relations Representative", "subtitle": "Join our team and enhance your career", "content": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for generating exceptional client experiences, resolving customer...

  • Customer Service Representative

    4 weeks ago

    Byron Center, United States Family Fare Full time

    Customer Service Representative At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.” Our SpartanNash...

  • Customer Service Representative

    4 weeks ago

    Byron Center, United States U-Haul International, Inc Full time

    We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience.Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. Our motto is “ Hire Fast, Pay Fast ." You can start today and get paid toda y! Schedule a...

  • Customer Service Representative

    4 days ago

    Byron Center, Michigan, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAssist customers with U-Haul products...

  • Customer Service Representative

    1 week ago

    Byron Center, Michigan, United States Border Foods Full time

    About UsAt Border Foods, we're dedicated to Making Lives Better through our commitment to exceptional customer service and a positive work environment. Our family culture is built on developing people and providing career growth opportunities in a fast-paced and dynamic restaurant setting.Your RoleAs a Team Member, you'll play a vital role in feeding...

  • Customer Service Representative

    1 month ago

    Byron Center, Michigan, United States SpartanNash Company Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."Our SpartanNash family of Associates is 17,000 strong,...

  • Customer Service Representative

    4 days ago

    Byron Center, Michigan, United States SpartanNash Full time

    Job Summary:This role is responsible for providing exceptional customer service and assistance to guests, ensuring a positive shopping experience. Key responsibilities include:Bagging groceries and providing carry-out service to vehicles for guestsRetrieving carts from the parking area and performing bottle tasks and janitorial duties as neededEnsuring the...

  • Customer Service Representative

    1 day ago

    Byron Center, Michigan, United States Mister Car Wash Full time

    Mister Car Wash is a dynamic and fast-paced environment where you can grow your career. As a Customer Service Team Member, you will be part of a team that provides exceptional service to our guests. Your responsibilities will include working with a fun and energetic team, building relationships with customers, and creating a positive experience for every...

  • Customer Service Representative

    2 days ago

    Byron Center, Michigan, United States Mister Car Wash Full time

    Mister Car Wash is a dynamic and fast-paced environment where you can grow your career. As a Customer Service Team Member, you will be part of a team that provides exceptional service to our guests. Your responsibilities will include working with a fun and supportive team, building relationships with customers, and creating a positive experience for everyone...

  • Customer Service Representative

    1 week ago

    Kennedy Space Center, United States Pilot Freight Service Full time

    **Job Summary**Pilot Freight Services is seeking a dedicated and detail-oriented Customer Service Representative to join our team in Orlando, FL. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, cartage agents, and other station personnel.**Key Responsibilities:**Frequent and accurate...

  • Customer Service Lead

    15 hours ago

    Byron Center, Michigan, United States SpartanNash Full time

    {"Job Title": "Customer Service Lead", "Job Summary": "We are seeking a highly skilled Customer Service Lead to join our team at SpartanNash. In this role, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. You will also supervise and direct front-end activities, ensuring that our store's...

  • Customer Service Representative

    4 weeks ago

    Byron, United States Industrial Finishes and Systems, Inc. Full time

    AIS is seeking a Customer Service Representative! About You. Do you possess a customer-focused attitude, and are you enthusiastic about building long-term relationships? Do you see yourself as a team player, willing, eager and able to juggle multiple tasks that are often deadline-driven with exemplary follow-through? If you are energetic, adaptive and...

  • Cashier - Customer Service Specialist

    1 week ago

    Byron Center, Michigan, United States SpartanNash Full time

    Job Summary:This role is responsible for providing exceptional customer service and ensuring a seamless shopping experience for customers. As a Cashier - Customer Service Specialist, you will be the face of our company, interacting with customers, operating the cash register, and handling customer transactions.Key Responsibilities:Customer Service: Greet...

  • Retail Service Representative

    1 week ago

    Byron Center, Michigan, United States SpartanNash Full time

    At SpartanNash, we are dedicated to providing the essential components for a fulfilling life through innovative customer service. Our commitment extends to our supply chain partners, military commissaries, retail patrons, and, most importantly, our Associates. We envision a future where everyone can say, "I can't imagine my life without them." Our...

  • Retail Service Representative

    1 week ago

    Byron Center, Michigan, United States SpartanNash Full time

    At SpartanNash, we are dedicated to providing the essential components for a fulfilling life through innovative customer service. Our commitment extends to our supply chain partners, military commissaries, retail patrons, and, most importantly, our Associates. We envision a future where everyone can say, "I can't imagine my life without them." Our...