Service Specialist

7 days ago

Hudson, United States PartsSource Full time

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers equipment owners to maximize equipment availability for patient care and automates the procurement of parts, services and training through a digital experience.PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® and this common ground is the foundation of our success. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.If you love challenging the status quo, join our team of innovators working together to transform the medical equipment supply chain. With our rapid growth, you will have ongoing opportunities to explore new paths, develop your skills and achieve your potential.Providing world class service to customers by delivering on service events for equipment in medical, government and educational industries. Providing necessary follow-up with vendors, internal team members and customers while building strong business relationships. Initial duties will include order intake, follow up assistance, and dispatch inbox maintenance for Preventative Maintenance, Supply or low-cost Corrective Maintenance requests. This role will have ongoing development with progression into managing more complex requests and customer escalations as experience is gained. What You'll Do Organize Service Events Develop strong relationships with customers, vendors and internal partners. Receive, prioritize, schedule, dispatch and invoice service events from start to finish.Ensuring timely decisions are made with key internal constituentsExecute technology enabled workflows and cloud-based document storage. Provide Customer SupportManage the Service Center in-box and distribute requests to appropriate team member.Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer. Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary. Manage Service Events Ensure timely Field Service Report receipt, review for correctness and professionalism. Manage full lifecycle of service events including: PO, Invoice retrieval, review and submission to Accounts Payable.High attention to detail on all documentation and quality reports. What You'll Bring Your Background Proficient in Microsoft Office; Word, Excel, PowerPoint, Access and Outlook. Associate's or Bachelor's Degree preferred but not required. Who We Want to Meet You can efficiently define and resolve problems independently or with little outside input, research and collect data, establish facts, and draw valid conclusions. Ability to de-escalate customer concerns.Strong communication skills both written and verbal.Benefits & Perks Competitive compensation package with base pay, incentives, equity, and comprehensive benefits (401k match, health benefits, college debt reduction, etc.).Inclusive and diverse community of passionate professionals.Opportunities for growth in a fast-growing company committed to developing employees' careers.Dynamic hybrid work environment that balances flexibility, collaboration, and productivity.Interested? We'd love to hear from you Submit your resume and an optional cover letter explaining why you'd be a great fit.PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.Legal authorization to work in the U.S. is required. About PartsSource PartsSource automates the procurement of parts, services, and training, supporting healthcare technology management professionals in mission-critical equipment maintenance. With a seamless ordering experience, preferred pricing, and advanced analytics, we empower customers with supply chain intelligence.Since 2001, PartsSource has evolved into a leader in healthcare technology supply chain management, now serving over half of U.S. hospitals. Bain Capital's 2021 investment further accelerates our growth and impact on the healthcare industry.Read more about us here: PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023WSJ: Bain Capital Private Equity Scoops Up PartsSource

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