Mental Health Outpatient Clinical Leader

2 weeks ago

Fort Mill, United States Ellie Mental Health Full time

Ellie Mental Health is searching for an enthusiastic leader who is passionate about helping clinicians and clients be the best version of themselves. The perfect candidate will share our vision for improving and expanding access to quality mental health care and excel in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

Responsibilities:

Hiring, Training, and Staff Management

  • Participate in the hiring process for all therapists at the clinic.
  • Provide comprehensive training for new hires, ensuring adherence to all clinical and operational policies and procedures.
  • Assess ongoing development and training needs; conduct ongoing training sessions as needed.
  • Hold staff accountable for meeting performance expectations with a compassionate approach.
  • Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and handling the termination process if necessary.
Supervision and Consultation
  • Oversee peer consultation groups to ensure clinical excellence and alignment with best practices.
  • Provide clinical oversight to Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers.
  • Participate in Clinic Director Peer Consult Group.
  • Lead clinicians through 1:1 meetings to accomplish all job objectives, including productivity, caseload management, and clinical documentation
  • Inspire confidence and motivation; clearly define expectations, and maintain personal effectiveness under pressure
  • Lead performance review process for all clinicians
  • Empower staff to achieve their best professionally and guide them through creative problem solving

    Client Care
  • Maintain a caseload of 15-20 patients per week.
  • Evaluate mental health diagnoses, create and implement treatment plans, complete ongoing documentation including further diagnoses, treatment plan reviews, and case notes according to company policy.
  • Utilize creativity in interventions to help clients achieve and exceed goals.
  • Prepare and submit individual documentation for each session per company guidelines and protocols.
  • Coordinate services with case managers, families, work personnel, medical personnel, other staff, and school staff as needed.
Clinic Oversight
  • Drive Clinic Performance measured through three core data points: financial performance, staff retention/engagement data, and program outcomes/quality data.
  • Supervise, review, and maintain detailed records on clinicians' performance and development plans. Prepare paperwork, monthly reports, coordinate and train staff accordingly.
  • Collaborate with the franchise owner and corporate staff to implement strategies for fiscal and clinical efficiency.
  • Monitor and manage clinic office schedules and office supplies.
  • Provide timely responses to concerns raised by clients, clinicians, or external stakeholders.
  • Serve as the point of contact for building management-related issues or concerns.
Clinic Outreach, Marketing, and Networking
  • Lead community outreach and engagement efforts, in collaboration with the franchise owner and consistent with guidance from the Outreach Team.
  • Collaborate with the Ellie Marketing Team to promote the clinic's online visibility.
Organizational Leadership
  • Collaborate with the franchise owner and Corporate Team to implement all required policies and procedures.
  • Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with the franchise owner.
  • Manage day-to-day clinical operations to ensure clinic operational excellence.
  • Develop and oversee clinic protocols to ensure compliance with state and federal regulations.
  • Foster a positive and collaborative clinic culture.
Required Skills/Abilities:
  • Master's Degree or higher in a mental health discipline.
  • Must be a Board Approved Supervisor
  • Independently licensed with a South Carolina-issued clinical practice license (e.g., LISW, LMFT, LPC, LP).
  • Strong leadership, problem-solving, and executive skill sets.
  • In-depth knowledge of state requirements regulating mental health practice.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in human resource principles, practices, and procedures.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and changing environment.
  • Proficiency with Microsoft 365 applications.
  • Adept at learning and navigating Electronic Health Record (EHR) systems.


Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways
Don't meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves (Authenticity is one of our core values, after all...) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role
Employee Experience

We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too

Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders
Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."

Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we're just people helping people. Wanna join the herd?

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