Quality Assurance Manager

2 weeks ago

West Jordan, United States Tovala Full time

We're Tovala, a food-tech company reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we make it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. Through our superior technology, product experience and food quality, we have separated Tovala from the busy pack of other meal delivery businesses. In the process, we've amassed a loyal, rapidly growing following and our retention, product engagement and customer NPS are all best-in-class. We've raised over $100mm from great investors like Left Lane Capital, Origin Ventures, Y Combinator and Comcast Ventures and have invested strongly in building a unique culture that fosters growth, personal development and camaraderie.Position SummaryUnder the direction of the Food Safety Quality Assurance Manager, The Quality Assurance Manager will fulfill a core operational role by managing and coordinating activities of our Quality Assurance department and staff by performing specialized tasks including, but not limited to: assuring consistent quality of production by developing and enforcing good manufacturing practice (GMP) systems, validating processes, providing documentation and third-party audit regulation Or meet the standard quality expected by the organization or the standard laid out by the prevailing regulatory body, or both. This job involves running tests, keeping a record of defects, analyzing products, and overseeing procedures.Schedule: Monday -Friday with a weekend rotation twice per month. 7:00 am start until finish (usually around 4:00 pm)How you'll spend your time at TovalaSupport the development and maintenance of Tovala Food Safety and Quality Systems, designed to meet the regulatory, Food Safety and Quality requirements to assure compliance with SQF requirements, including sanitation related activities.Manages both the customer and consumer complaint program, including but not limited to: verification that complaints are documented adequately, preparing trend reports, initiating corrective actions, and making appropriate dialogue with customersDevelops, implements, and manages quality and food safety programs, policies, and procedures to adhere to regulatory, internal and 3rd party requirements; including, but not limited to: allergen control, recall and traceability, supplier approval and management.Monitor and verify preventive controls and critical control points for food safety plan, including allergen, sanitation, and process preventive controls, etc.Monitor the production process and finished product by sensory, weight control, and analytical methods to maintain product consistency and comply with established specifications including color, moisture, pH, weight, size, etc.Receive, label and safely store samples from the R & D team and production line to conduct lab tests and analysis.Perform and document all testing with precision and accuracyMaintain and clean lab equipment.Perform environmental monitoring swabs, investigate the root cause, track, and trend the results.Conduct internal audit and follow up corrective actions. Perform pre-op and post-op inspections.Hires, trains, supervises, motivates, and develops Quality Assurance and Sanitation departments staff; manages schedules and workflowMaintenance of Chemical InventoryChemical Training for facilities and team membersMaster Sanitation Log upkeepParticipates in continuous improvement and cost reduction activitiesContributes to various cross-functional teamsPerforms other duties as necessaryAbout youProficiency in Microsoft Office and quality management systemsStrong decision-making, problem-solving, and organizational skills.Excellent communication, interpersonal speaking skillsAssociates degree, Food Science degree or related equivalent degree preferred1 year of food manufacturing production/QA/Lab experience preferredSQF and PCQI Certified Chemical Handling BenefitsComprehensive healthcare coverage we really invest in401k with matchFree Tovala Smart Oven and discounted Tovala meals Paid holidays and our winter holiday office paid shutdown where the offices and facilities close for a week around Christmas and New Year DayVarious other perks - recognition programs, continued learning stipend, casual dress code, and Tovala swag The values we hold dearPut the team firstWe put what is best for the broader team ahead of what is best for ourselves or our immediate department. Get s#t done (well)We celebrate people at all levels for delivering high impact work that expands the bounds of what we're able to do.Connect the dotsWe engage with curiosity to learn how our work impacts others so that we can problem-solve holistically and work collaboratively.Be DirectWe share our perspective openly and directly, even when it feels difficult to do so.Embrace the obstaclesWe rise to meet challenges with a sense of urgency, resolve, and optimism.Champion the customerWe consider and prioritize our customer in all of our decisions At Tovala we're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here

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