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Customer Care Lead
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Job Description: Customer Care Lead from the Company Bluepeak . This latest Customer Care Lead job vacancy is located in Sioux Falls, SD , United States. This job opening is for job seekers with a Bachelor's Degree . Job Responsibility: “We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities : Our Customer Care Specialist - Lead will be responsible for answering and verbally responding to inbound telephone inquiries and providing general guidance to Customer Service Representatives. What You Will Do: Perform all duties and responsibilities of a customer care specialist Answer escalated customer calls regarding billing and service issues Identify, research, and resolve advanced customer issues including payment arrangement requests and rebuilding customer accounts Provide support and resolution for customer care specialists with escalated customer complaints and billing and service questions Provide direction and support to customer care specialists regarding customer service processes In the absence of a supervisor or manager, report on all activities within the Customer Service Department Other duties as assigned Provide the highest standard of quality, commitment, and courtesy in dealing with customers and employees, focusing on customer satisfaction and retention Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution What You Will Need: High School diploma or equivalent Must be able to complete a background check and a drug test prior to employment Two years satisfactory experience performing the duties of a customer care specialist Excellent oral communication skills including active listening and telephone etiquette Ability to calculate figures and amounts Ability to operate office equipment including telephone, headset, computer, and printer Ability to multi-task and function effectively in a fast-paced environment Flexibility in scheduling may require evening and weekend hours Why Work at Bluepeak? Competitive Compensation + Annual Bonus Eligibility Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k) Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days Professional Development With an Emphasis on Internal Promotion Employee Discounts on Bluepeak Services, Including Internet Progressive and inclusive work culture About Us We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. With up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are providing the best fiber connections in your community. Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Keywords: Sioux Falls jobs Closed Date: 2024-08-28 #J-18808-Ljbffr
