Service Coordinator

4 weeks ago

St Paul, United States CareerBuilder Full time

NAC Mechanical & Electrical Services

NAC Mechanical & Electrical Services

Service Coordinator
Saint Paul, MN 55110

Job Title: Service Coordinator
Department: Service Department
FLSA Status: Non-exempt/Hourly
Union: Non-union
Last Updated: June 2022
Summary:
NAC is looking for a motivated, highly driven, customer focused candidate to fill a critical service coordinator role in our Service Department. This person will be involved in the labor management for service technicians. This is a fast-paced, customer service-oriented environment where you will be an intricate component of our growing service business.
Job Specifics:
Dispatch Responsibilities:
Answer all incoming service requests via service phone line, service dispatch email, and service account managers to create an unassigned work order to go on the electronic dispatch board.
Creates and dispatches Service/PM work orders based on skill set and urgency
Initiate purchase orders for service technicians and account/project managers
Clearly communicate with customers the status of service call along with completion timeframe to provide customer satisfaction
Manage daily execution of all service/PM work order statuses
Drive all work orders from start to successful finish while monitoring quality and efficiency of the call
Ensure timely close-out on all work orders to a completed status to invoice customer in a timely manner
Track time and attendance for Technicians weekly payroll to be reviewed by management
Maintain shared daily dispatch board
Monitor the location and status of NACs field technicians
Assist with afterhours dispatch on call list of available technicians per rotation
Assist Project and Account Managers with Coordination

:
Organize, coordinate, and execute small service projects labor for pipefitters, sheet metal, plumbers, and electricians throughout the area to ensure projects come in on-time and on-budget
Monitor and coordinate the tracking of project/warranty issues, working with the team to provide timely status updates to project managers and customer.
Coordinate equipment, tool deliveries, obtaining permits, and subcontractors as required
Provide the service technicians with the required documentation for daily job tasks
NAC Technology:
Implementing new and improve processes to stay current in an ever-changing Service coordinator program
Be creative and focused with unique ideas to contribute to the continuous improvement of NAC Service Department processes
Qualifications and Experience:
Exceptional customer service experience and problem-solving skills
Excellent written and verbal communication skills
Willingness and ability to learn new processes, dispatch software systems, and mechanical service business quickly
Prioritization and management of multiple tasks under pressure
Dependable, accurate, and detailed-oriented
Be a self-starter who takes initiative and anticipates needs
Strong phone and active listening skills
Past experience with mechanical company or dispatch experience preferred
Work well in a fast-paced environment
Intermediate skills with MS Office Products (Outlook, Excel, PowerPoint, SharePoint)
Ability to work independently and cohesively
Company Overview

:
It is whats INSIDE that counts
Since 1984, NAC is an industry leading single-source mechanical and electrical commercial contractor. We provide innovative construction and service solutions for medium and large-scale commercial projects with a customer-first model that puts our customers building in the industrys most capable hands.
From mechanical and electrical, to building automation and service, our more than three decades of experience delivers the knowledge our customers can trust and a partnership they can rely on. NAC provides an extensive range of services through our various divisions and an uncompromising commitment to safety and community leadership.
NAC provides our employees with a safe and healthy work environment to create a happy, productive workforce that gets the job done. We know that safety must be integrated into the work process to promote ownership of safety and ensure each job gets the attention it deserves. Whether during the early stages of planning or in the field, NAC addresses safety to ensure our customers project is safe and successful.
Service/Maintenance: Electrical, Plumbing, Heating/Cooling-HVAC, Indoor Air Quality, 24-hour Emergency Service, Piping, Sheet Metal, Boiler/Burner, Building Technology, Automation, Security, Thermal Imaging for Touchless Fever Screening Cameras, Engineering/Design, Estimation, Fabrication, and Parts/Equipment Distribution
Why work at NAC?
We Have Core Values.

NAC fosters a culture of Trust, Respect, Integrity, Excellence, and Innovation for continuous improvement.
Why APi Group?

NAC is part of the APi Group of companies, where we believe everyone is a leader regardless of their role. Our enduring purpose is building great leaders. When you join APi Group, you are making an investment in yourself. Come and experience the difference of working at a PEOPLE FIRST organization.
401(K) matches and ESPP
Competitive salary and benefits package with focus on safety & wellness
Generous PTO
Be part of something special the first People First company with best in class performance & results.
Equal Opportunity Employer, including disabled and veterans.
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