Client Services Coordinator
2 weeks ago
***Only candidates currently living in the DC area will be contacted***
RPStaffing is conducting an immediate confidential search for the Client Service Coordinator with an international real estate firm based in Washington D.C.
Title: Client Service Coordinator
Search Status: Temporary contract with the possibility of becoming permanent
Schedule: Fully onsite in the Washington D.C. office, 9:00 to 5:00
Location: Washington, D.C.
Work with one of the most prestigious international commercial real estate firms in the world. This renowned company buys, sells, and manages billions of dollars of corporate real estate across the globe.
Summary of the Position:
The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day-to-day operations. They will report to the Client Service Manager and will be located in Washington, DC.
The successful candidate will be organized, have an eye for detail, and a passion for customer service.
Key Responsibilities:
Hospitality:
- Be the first point-of-contact and concierge in the Property Management Office (PMO)
- Provide a warm and welcoming experience for customers and visitors
- Promoted amenity offerings
- Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
- Actively support the Property Management team in fostering long lasting relationships
Operations:
- Provide support to ensure smooth operations of the PMO
- Manage customer requests using our work order system and coordinate with building operations team
- Assist the Client Service Manager (CSM) in distribution of monthly rent statements and processing invoices in a timely manner
- Assist new customers with onboarding procedures
- Schedule periodic contracted services with building vendors as needed
- Update office files as and when required
- Distribute daily freight elevator and loading dock schedule
- Coordinate incoming and outgoing mail, overnight deliveries, and courier service
- Maintain certificates of insurance for contractors, customers, and vendors
- Update all directories and emergency contact lists as needed
- Assist the Property Management team with projects and communication
Qualifications:
- At least one year of related
- Bachelors degree
- Proficient in Microsoft Office or equivalent
- Ability to understand and communicate in English, verbally and in writing
Critical Competencies for Success:
- Thrive in an innovative and fast-paced environment
- Demonstrate strong interpersonal skills
- Provide exceptional customer service
- Support hospitality initiatives
- Onsite presence is required for this position.
The company is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. Leaders and employees alike are expected to champion diversity and inclusion practices. The company has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
The above description was prepared by RPStaffing and is subject to change.
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