Customer Care Voice Associate

1 month ago

Milwaukee, United States NTT DATA Full time

Req ID:291562

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Voice Associate to join our team in Milwaukee, Wisconsin (US-WI), United States (US).

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $20.00hr

Required schedule availability for this position is Monday-Saturday 7:00 am to 7:00 pm (Central Time)

Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.

Basic Qualifications:

  • 1 year experience (WAH) remote customer service
  • 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
  • Minimum High school diploma or GED.

Responsibilities:

  • Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
  • Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
  • Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  • A typical day will likely involve fielding between 75 to 100 calls.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  • Attention to detail, accuracy, and accountability for your work product.
  • Designated quiet area to complete calls while working from home

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.

#INDBPO

#LI-MIWS

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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