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Customer Service Representative

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Charlotte, United States Young's Premium Foods Full time

Young’s Premium Foods is a Carolina-based specialty food and gift company, specializing in Pecans and other southern food. We operate a direct-to-consumer catalog/ecommerce business, in which we ship orders directly to our customers from our Charlotte warehouse. The Customer Service Representative (CSR) role is a seasonal position, responsible for customer communication via phone and email. When customers call or email Young’s, the CSR will be their primary contact, helping to answer questions, enter orders, and troubleshoot issues. The CSM will be generally responsible for handling customer issues and communicating updates as well as providing project-based clerical business support. A summary of responsibilities include: Interacting with customers via phone and email Entering customer orders into Order Management software system Answering customer questions Organizing flow of orders to the warehouse fulfillment team Assisting with customer pick-ups Closing out orders after pick-up Assisting with other administrative and clerical work In addition to basic computer and phone skills, we are seeking individuals with strong interpersonal communication skills, work ethic, and attention to detail.