JR MAM Project Engineer
3 weeks ago
JR MAM Project EngineerRemoteWe are looking for a new Project Engineer to join our Professional Services team. The engineer will configure, test and deploy our software to client systems. Experience with media workflows, transcoding, archiving, Oracle database, Windows Server, and IIS beneficial.
The following duties are required:Deploying changes to a Client's Test and Production system as part of a project or upgradeTest existing functionality and new features for upgrades and new projects in a client's Test and Production system before handing off to the clientCapture bug details to communicate to development and then communicate resolution to the clientWork with the Project Manager on dates, timing and tasks needed for the project or upgradeLog, update and track technical issues and requests raised by clients, accurately documenting diagnosis, investigation and resolution of issues using preferred helpdesk systems.Determine the nature of a problem and assess the appropriate action.The engineer will be expected to analsye the problem, question the client, and recreate the scenario using remote diagnostic tools to view the client system.Clearly communicate technical issues and subsequent follow-up and resolution with engineers, developers and management in verbal and written form as appropriate.Provide system demonstrations and training to clientsEstablish a good understanding of the underlying Mediaflex database with a view to providing assistance with report development using TMD specific reporting tools.Support other technical, development and project implementation staff as required.Support the sales team in pre-sales work such as demonstration of Mediaflex functional and provide technical responses for sales requirement documents.Although the position is remote, some travel to client sites will be required.
#DICEjconnelly@c4techservices.com
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