Enrollment Coordinator

ymca of superior california
Enrollment Coordinator

POSITION SUMMARY:
Upon the direction of the Site Supervisor, this position is responsible for all stages of the eligibility and enrollment process of General Child Care and Development (CCTR). Responds promptly and professionally to incoming telephone calls and emails. Greets families in a professional, responsive and caring manner. In addition, this position works closely with the Site Supervisor in providing administrative and programmatic support including but not limited to stepping into ratio when needed.

ESSENTIAL FUNCTIONS:

• Maintains on-site file of Title 5 Enrollment Packets and Parent Handbooks
• Updates enrollment packets for Title 5 Programs with current information and ensures they are available for new enrollees
• Responsible for maintaining positive communication with parents to ensure a smooth enrollment process
• Assists families with necessary completion of forms and paperwork to obtain insurance, food, etc. and help to locate appropriate community resources
• Assist the Site Supervisor by providing an overview of the program to visitors
• Attend and be an active participant in all staff meetings and recommended training programs
• Enrollment must be kept up to date to ensure that the YMCA of Superior California is properly compensated through grant programs
• Provides YMCA program and membership information to callers and guests
• Enrolls children into alternate pay childcare; determines if forms have been completed correctly and submits forms
• Contacts parents at the request of YMCA staff when called upon to do so
• Maintains availability listing for openings to the YMCA Program
• Substitutes in ELP program as needed
• Acts as on-sight supervisor in the absence of the Site Supervisor and Head Teacher
• All other duties as assigned

• Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.
• Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

• Minimum of a High School diploma or GED
• Must possess excellent English verbal and written communications skills
• Keeping in mind the best interests of the YMCA, the employee must possess the ability to work closely with the Site Supervisor by demonstrating cooperation and commitment to a team spirit to ensure that the administrative duties and responsibilities are completed thoroughly and efficiently
• Must possess strong interpersonal skills with the ability to work effectively with the YMCA staff
• Must possess strong interpersonal skills to communicate clearly and effectively with parents, children and the YMCA staff
• Must possess strong organizational skills with the ability to prioritize and to successfully handle multiple job duties simultaneously
• Must possess a professional and caring manner and relate well with both children and adults
• Must be computer literate especially in Word, Excel and Google programs
• Successful completion of a pre-employment physical including a TB screening

• Child Abuse Index and Fingerprint Clearance
• CPR/First Aid and Health Safety Class
• Qualified to meet all requirements of the licensing agency including but not limited to 12 Early Childhood Education units

• Ability to sit, walk and stand for extended periods
• Ability to bend, lean and stretch
• Fine manipulation and simple power grasping ability required
• Ability to lift up to 20 pounds
• Ability to drive and must have own car for business purposes