Member Recruitment

4 weeks ago

Villa Park, United States MAST Travel Network Full time

MAST Travel Network, an Oak Brook based travel agency consortium, sales and marketing company is seeking a Member Recruitment & Account Manager to join our innovative team. The ideal candidate is passionate about their work, familiar with travel agency operations, and enthusiastic about the travel industry.



Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Member Account Management  

  • Encourage and monitor member participation in MAST’s programs 
  • Manage new member onboarding and orientation process 
  • Provide updates and metrics on membership to senior leadership and board 
  • Administer annual membership renewal process 
  • Mentor Agencies to grow sales through the utilization of MAST programs (TCH, MCS, Group Space) 
  • Conduct ongoing member check-ins via in person, phone, etc. 
  • Manage the MAST Rewards Program: tracking, quarterly status updates, and encourage and monitor MAST Rewards program, boosting member awareness and engagement and ultimately pushing them to the next level 
  • Work with agencies to boost lead gen through the MAST website: Review, update and implement Specialist Designation Program, Implement new search criteria within the mvptravel.com agency locator  
  • Assist in Creating and maintaining member database (Salesforce) profiles 
  • Create and circulate member surveys and reports 
  • Administer and track Annual Awards night reports and submissions 

Member Recruitment  

  • Set recruitment targets 
  • Develop a regional (or nucleus) strategy 
  • Develop recruitment strategies and materials on an ongoing basis 
  • Manage leads that come in through website or referrals 
  • Manage leads in MAST’s CRM 
  • Assist in developing tools for lead generation 
  • Maintain ongoing updates to recruitment materials 
  • Maintain ongoing updates to new member onboarding materials 
  • Fulfill supplier marketing activities related to recruitment and new member onboarding 
  • Represent MAST at industry trade shows and events 
  • Expand MAST’s national footprint 

Requirements:

  • Travel Industry Experience Required

MAST Staff Misc. 

  • Assist with MAST events, preparation, and on-site execution 
  • Other duties and responsibilities assigned by the company

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