Account Manager
3 weeks ago
Job Type Full-timeDescriptionNorth Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. Our team consists of over 425 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. North Risk's team is values-driven with a common mission of service - to our clients, to each other, and to our community.At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day and constant learning, and the tools and resources to learn and grow at work and in life.North Risk is growing which means your career can too #oneTEAM members receive: Strong company culture Professional Education and Licensing Paid for by North Risk Volunteer Time Off Paid Parental Leave PTO Donation Program Paid Holiday Work/Life Balance via Hybrid Schedule Professional Development Continuing Education North Risk's Select Service #oneTEAM is currently seeking a driven and enthusiastic Account Manager. The primary role of this position is to provide exceptional service to existing small business accounts within the North Risk Partners' Select Service Department. An Account Manager must be able to work independently and in conjunction with other members of the North Risk Select Service Team. This role will be responsible for servicing any existing and new accounts transitioned to Select Service from various North Risk locations. The definition of a select service account may vary by division, location, or as defined by leadership.PRIMARY RESPONSIBILITIES Develop and maintain strong relationships with small business clients through advising and responding to all correspondence in a quick and accurate manner. Answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing. Collaborate with other Account Managers on the Select Service team to ensure consistency of processes and procedures across all divisions. Monitor and maintain the Select Service task list in collaboration with other Account Managers to ensure completion of tasks in a quick and accurate manner Analyze and develop small business insurance solutions for current clients based on their needs. Exercise independent judgment and discretion when evaluating and processing client requests to ensure appropriate coverage is met, analyzing quotes from carriers for accuracy, and reviewing renewals, endorsements, and cancellations for existing clients.Study trends and advancements in the insurance and finance industries, as well as changes to the regulatory climate for businesses and the insurance industry, overall to keep knowledge current and plan strategically. Attend and actively participate in Select Service team meetings and Commercial Service team meetings. Develop and maintain positive relationships with partner insurance carriers. Enter activity and other relevant information into the company's software system(s) in accordance with company procedures. Follow all federal and state regulations, and best practices regarding errors and omissions. Collect overdue account receivable balances from customers. See company policy. Continue professional development; pursue and maintain professional designations if applicable SECONDARY RESPONSIBILITIES Perform miscellaneous projects and complete various tasks as requested by management RequirementsJOB SPECIFICATIONS: Education, Experience, and CertificationsHigh school degree or equivalent is requiredBachelor's degree preferred, but not required2+ years of experience in Insurance Industry is requiredAbility to obtain a property and casualty insurance license BEHAVIOR EXPECTATIONS A role model for North Risk Partners' core values, mission, and desired cultureDemonstrate enthusiasm and a positive attitudeA self-starter who takes initiative to identify problems and lead by exampleEffective oral and written communication skills to effectively represent North Risk Partners as an employer of choiceAbility to build strong, constructive relationships with a diverse range of clients, and organizational partners to discover common goals for a positive experienceStrong attention to detail with excellent organizational skillsProfessionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholdersA team player who collaborates and works well with his/her coworkersA professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners
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