Ecommerce - Fulfillment Warehouse Manager

3 weeks ago


Edmond, United States HomeWetBar.com Gifts Full time
Description

Who We Are

At HomeWetBar, we design and produce exceptional products that delight our customers and attract interest from various retailers. Since securing our first client in 2004, we have been crafting over 250,000 gifts annually, delivering them directly to recipients on behalf of renowned brands. Our contemporary office, conveniently situated between downtown OKC and 63rd Street, offers easy access from the highway and close proximity to the vibrant dining and entertainment options in Uptown, the Paseo District, and Downtown OKC.

Benefits

  • Comprehensive healthcare, dental, vision, and 401(k) matching plans available.


Responsibilities

•Manage a small year-round staff alongside a large seasonal 24/7 team in Oklahoma City, OK.
•Oversee all order fulfillment, inventory control, and processing operations in a 32,000 sq ft e-commerce fulfillment center and storage facility.
•Implement Six Sigma and/or Lean process improvement techniques to enhance fulfillment operations efficiency.
•Directly supervise the WMS system and warehouse technology, including liaising with technology providers and managing reporting functions.
•Establish and enforce proper fulfillment procedures like demand-based slotting and effective replenishment methods.
•Set, track, and act on key performance indicators (KPIs) to optimize fulfillment processes.
•Ensure timely and accurate shipment of orders to minimize damage and mis-shipment rates.
•Coordinate fulfillment activities with shipping companies, 3PL partners, and vendors like Fedex, UPS, USPS.
•Conduct data analysis, gather insights, and proactively implement process improvements.
•Negotiate vendor contracts and identify opportunities for cost savings within operations.
•Address any unexpected issues promptly to prevent hindrances to daily/weekly fulfillment goals, including software vendor or third-party challenges.

Qualifications

•The ideal candidate should have a minimum of 7 years of experience in small package order fulfillment.
•Candidate must possess at least 5 years of experience working with WMS systems.
•A minimum of 4 years of experience in managing a team of at least 40 employees is required.
•We are looking for a data-driven individual with a strong background in analytical skills and process design/implementation.
•A Bachelor's degree or higher in Business Management, Fulfillment Operations, or a related field is a must.
•Proficiency in Excel and computer skills is essential for this role.
•The candidate should be self-motivated, capable of managing workloads, meeting deadlines, and delivering results consistently.
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