Patient Service Representative/Infusion Scheduler

6 months ago


Beverly Hills, United States University of California Full time

Description

In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect. Salary range: $28.23/hr - $40.44/hr Qualifications

Required:

Skill in setting priorities which accurately reflect the relative importance of job responsibilities

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds

Ability to creatively integrate competing demands into a productive working environment

Skill in verbal communications to clearly convey complex problems in both formal and informal situations

Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

Knowledge of specific specialty practice and workflows

Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs

Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work

Familiarity and knowledge of authorization process & managed care programs

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