Medicaid Enrollment and Recertification Specialist
1 month ago
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
This is a hybrid role with a partial commute of 2-3 say into our main office in New York or the FreedomCare hub closest to you.
Department & Position Overview:
The Medicaid Specialist focuses on enhancing the patient experience by verifying eligibility for Medicaid benefits, facilitating the approval process, and maintaining eligibility status to allow them to receive our services; expediting the time it takes for them to enroll into our programs.
In addition to verifying patient eligibility and facilitating the approval process for Medicaid benefits, they will be responsible for ensuring compliance with all relevant regulations. The Medicaid specialist requires a high level of attention to detail, excellent communication skills, and requires in-depth knowledge and understanding of Medicaid policies, regulations, and procedures.
Every Day You Will:
Verification and Eligibility:
- Verify patient eligibility for Medicaid benefits using various online systems and tools.
- Review and process applications for Medicaid, ensuring all required documentation is complete and accurate.
- Confirm coverage details and determine patient benefits and process based on Medicaid guidelines.
- Maintain accurate and detailed records of verification processes and outcomes.
- Update patient records in salesforce to reflect current Medicaid status.
- Serve as a point of contact for Medicaid inquiries from clients, caregivers, and Health plan partners.
- Assist clients in understanding Medicaid eligibility, benefits, and application processes.
- Advocate for clients to ensure they receive appropriate Medicaid services.
- Respond to inquiries from patients and healthcare providers regarding Medicaid coverage and eligibility.
- Work closely with partnering departments to resolve any issues related to Medicaid coverage and recertification.
- Assist with training staff members on Medicaid verification procedures and policies.
- Collaborate with partnering departments, case managers, and other healthcare professionals to support patients' access to Medicaid benefits.
- Proven track record of strong customer focus and adaptability in a high call volume environment (inbound and outbound)
- A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
- Effective written and verbal communication skills with the ability to engage with diverse audiences
- Ability to multitask, set priorities, and manage time effectively
- Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy.
- Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel
- Ability to embrace change and departmental growth in an evergreen environment.
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Salary Range
$18-$23 USD
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