Lifestyle Director

Onsite - Kimblewick by Del Webb Westfield, IN 46074, USA

Onsite - Kimblewick by Del Webb Westfield, IN 46074, USA

Position Summary: Primary responsibilities are centered on strategic planning and marketing of all resident programs within an HOA Community. This involves big picture thinking backed by a focus on the tactical aspect of planning events and activities such as: Recreational, social, travel, cultural, educational and entertainment. Additionally, responsible for assisting Community Manager by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts. Position Responsibilities: • Partners with the Community Manager to identify, coordinate and market all community events, programs and services. • Coordinate the development of content, branding, distribution, and other necessary information related to Association newsletters or other lifestyle public relations and marketing publications as assigned. • Generate flyers and create advertisements for all community events. • Oversee committee lifestyle and events team and ensure compliance of all vendors utilized. • Oversee support staff and facilitators to ensure facilities, events, classes and customer service meets the needs of the residents. • Develop an active volunteer program among residents, solicit input and involvement from residents to stimulate awareness and participation. • Work with residents to assist in the establishment of chartered clubs. • Work with residents to assist in the establishment of interest groups. • Secure all entertainment, food, decorations, and items necessary to fulfill events. • Facilitate all community events from setup to teardown. • Facilitate the marketplace sponsor program. • Facilitate room rental process with residents. • Manages all reservations submitted via community website. • Manages the fitness program for the community. • Attend all committee meetings that pertain to events and lifestyle. • Assess overall success of events through focus groups and evaluations. • Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws. • Develops a working relationship with community board members and various committees. • Reviews monthly financials as it pertains to events and submits community accounts payable for events as directed by Community Manager. • Maintains accurate and current association records, calendars, and website. • Maintains strict adherence to community and company deadlines. • Perform other duties as directed. Knowledge, Skills and Abilities: • Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an HOA Community. • Effective and dynamic public speaking skills. • Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm. • Computer proficiency with respect to Microsoft Office Suite, database software, internet, and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc. • Ability to lead people and get results through others. • Ability to interact and work positively and effectively with staff, volunteers, and board members at all levels. • Ability to organize and manage multiple priorities and meet deadlines. • Ability to multi-task with frequent interruptions, changes and delays while remaining focused. • Ability to problem solve exercising good judgment and decision making. • Ability to adapt and adjust to change. • Strong computer software and internet proficiency. • Excellent interpersonal skills: positive written and verbal communication abilities. • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. • Exceptional organization and tracking skills. • Proven customer service experience, with a strong emphasis on problem resolution. • Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented. • Ability to function efficiently in a high volume, fast-paced environment. • Ability to interact and work positively and effectively with staff at all levels. • Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors. • Ability to work collaboratively and cooperatively within the department as well as with other departments. Physical Demands & Work Environment: • Position involves sitting, standing, and movement throughout the day. • Must be able to set up and break down events as needed. • Utilizing a computer in an office setting. • Capable of working extended hours, to include evenings, weekends, and holidays. Qualifications

Skills

Behaviors

: Motivations

: Education

Preferred

Bachelors or better. Bachelors or better in Communication or related field. Bachelors or better in Planning or related field. Experience

Required

2 years:

2 years:

Two (2) years of full time, paid, professional experience coordinating and promoting recreational activities and programs, volunteer programs and/or fund-raising events. Preferred

Prior experience with Homeowner’s Association Lifestyle Programs.

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