Florida Blue

4 weeks ago

Jacksonville, United States Florida Blue Full time

Florida Blue - Sr. Customer Experience Analyst Job Summary: SR Customer Experience Analyst should be able to understand business process & related problems, and design analytical approaches to capturing data & defining solutions. They apply knowledge of business processes, machine learning, artificial intelligence, data modeling & statistics, to recognize data patterns and produce solutions. The Sr Customer Experience Analyst proactively seeks to develop their skillsets and provide value-added support within the FBSC Customer Experience team. Seasoned Process Improvement Analyst with healthcare insurance background who has the ability to access data, interpret it and identify trends and actions to improve member satisfaction & reduce repeat calls using current technologies. Essential Functions: The essential functions listed represent the major duties of this role; additional duties may be assigned. Communication & Project Ownership: Support large projects and manage smaller projects in their entirety. Partner with business partners & team members to assess business needs and define business requirements. Interpret results and insights in a clear and concise manner. Work on multiple concurrent projects and accommodate frequent interruptions and changing priorities. Effectively participate in meetings with customers and emerging ability to guide discussion and decision making. Data Analysis: Identify, define, and translate business needs/problems into analytical questions and present solutions. Understand data sources and limitations, warehousing system and the impact of the data on business decisions. Identify, retrieve, and manipulate data from internal and external datasets. Apply statistical and computational methodologies to provide actionable insights and identify opportunities that optimize the consumer's experience. Assist with the development of scalable, efficient, and automated processes for large scale data analyses and model development, validation, and implementation. Reporting & Other: Create use cases and business requirements to support the development of automated tools to enable the Florida Blue Service Center to understand drivers of member dissatisfaction. Generate status reports related to the deployment of new solutions. Ability to communicate results and insights, both verbally and written (including visual graphics), in a clear and concise manner to a non-technical audience. Must have experience creating use cases for Machine Learning / Artificial Intelligence & ability to follow project from ideation to deployment. Stay current on new processes and technology in Data Science and communicate findings to team. Support other team members as needed. Develop and maintain documentation. Required Work Experience: 2+ years related work experience. Experience Details: Data Scientist or similar role. Required Education: Related Bachelor's degree or additional related equivalent work experience. Additional Required Qualifications: Strong analytical and problem solving skills. Emerging ability to influence customers to take action on analytical insight. Requires experience with statistical packages & SQL. Must have working understanding of Machine Learning concepts. Must have strong teamwork and collaborative skills. Proven ability to meet and exceed deadlines. Strong written and oral communication skills. Additional Preferred Qualifications: Experience in Big Data - e.g. Hadoop. Experience with other tools - e.g. Tableau, R, and Netezza. Healthcare, medical, or pharmaceutical work experience. Prefer applied experience with advanced statistics. Experience with analysis around quality, consumer experience, and healthcare costs. Experience in consumer analytics. Experience in business analytics. General Physical Demands: Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities. #J-18808-Ljbffr

  • Onsite Florida Blue Center Customer Advocate

    3 weeks ago

    Jacksonville, United States Florida Blue Full time

    Job Summary The Florida Blue Centers are vital to achieving our market segment objectives to deliver a best-in-class customer experience, create value for the membership, drive market share and profitable growth, and deliver a differentiated experience to drive long-term retention of the membership. The purpose of this position is to support a customer...

  • Clinical Review Nurse RN

    1 week ago

    Jacksonville, Florida, United States Florida Blue Full time

    About Us Florida Blue, a part of the GuideWell family, is dedicated to enhancing the health of individuals and communities. We are at the forefront of health care transformation, striving to provide accessible and affordable health solutions.With a legacy of 75 years in health insurance, Florida Blue serves over five million members across the state,...

  • Clinical Review Nurse RN

    1 week ago

    Jacksonville, Florida, United States Florida Blue Full time

    About Us Florida Blue, a member of the GuideWell family, is dedicated to enhancing the health of individuals and communities. With a legacy of 75 years in providing health insurance, we prioritize quality and affordable health solutions for over five million members across Florida.Your Role: The Concurrent Review Nurse (CRN) plays a vital role in conducting...

  • Commercial Analytics Summer 2025 Internship

    4 weeks ago

    Jacksonville, United States Florida Blue Full time

    Florida Blue employees are motivated by our mission of building healthy communities through forward-thinking health solutions. Join a dynamic analytics team dedicated to developing top talent that is in high demand across our enterprise. We are driven to continue advancing our analytical capabilities and decision support, as we work with colleagues across...

  • Client Relationship Manager

    1 week ago

    Jacksonville, Florida, United States Florida Blue Full time

    Position Overview:The Client Relationship Manager plays a pivotal role in overseeing and guiding the primary relationship with clients, which includes engaging with key stakeholders such as HR leaders, brokers, and executive partners, alongside internal teams to deliver comprehensive healthcare benefit solutions.Key Responsibilities:Client Management and...

  • Delivery Driver

    4 weeks ago

    Jacksonville, United States Blue Streak Couriers Full time

    Job DescriptionJob DescriptionBlue Streak Couriers is a National Transportation Company seeking a Delivery Driver to join our team! You will drive to deliver and pick up goods and packages. Customer Service is our top priority. This route is an overnight local run. You will be home daily.​Responsibilities:Deliver products to customer locations in a timely...

  • Dispatcher/Customer Service Representative

    4 weeks ago

    Jacksonville, United States Blue Streak Couriers Full time

    Job DescriptionJob DescriptionWe are seeking a Dispatcher/Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Identify orders via zip codes and assign to the correct driver through dispatching softwareUtilize labels and...

  • Logistics Coordinator and Customer Support Specialist

    4 days ago

    Jacksonville, Florida, United States Blue Streak Couriers Full time

    Job OverviewWe are looking for a Logistics Coordinator and Customer Support Specialist to become a vital part of our team. In this role, you will assist clients by delivering product and service insights while addressing any technical challenges they may encounter.Key Responsibilities:Determine orders using postal codes and allocate them to the appropriate...

  • Physician (MD/DO) - Family Practice in Florida, FL - Excellent Benefits 2024-07-23

    2 months ago

    Jacksonville, United States LocumJobsOnline Full time

    LocumJobsOnline is working with Healthcare Connections to find a qualified Family Practice MD in Florida, Florida, 33034!About The PositionGainesville, Florida Primary Care PracticeA busy practice proudly celebrating their 50th anniversary of caring for their community is busy and actively recruiting a Primary Care Physician! This team includes Family...

  • ICU Registered Nurse RN

    1 day ago

    Jacksonville, Florida, United States HCA Florida Memorial Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Intensive Care Unit Registered Nurse RN to join our team at HCA Florida Memorial Hospital. As a critical care specialist, you will play a vital role in providing exceptional patient care and contributing to the success of our healthcare team.Key ResponsibilitiesAssess, evaluate, and develop...

  • Intensive Care Unit Registered Nurse RN

    23 hours ago

    Jacksonville, Florida, United States HCA Florida Memorial Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Intensive Care Unit Registered Nurse RN to join our team at HCA Florida Memorial Hospital. As a critical care specialist, you will play a vital role in providing exceptional patient care and contributing to the success of our healthcare team.Key ResponsibilitiesAssess, evaluate, and develop...

  • Registered Nurse

    1 day ago

    Jacksonville, Florida, United States HCA Florida Memorial Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our Intensive Care Unit (ICU) team at HCA Florida Memorial Hospital. As a Critical Care Registered Nurse, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.Key ResponsibilitiesAssess, evaluate, plan,...

  • Registered Nurse

    1 day ago

    Jacksonville, Florida, United States HCA Florida Memorial Hospital Full time

    Job SummaryWe are seeking a skilled and compassionate Registered Nurse to join our Intensive Care Unit team at HCA Florida Memorial Hospital. As a key member of our healthcare team, you will provide high-quality patient care and contribute to a positive and supportive work environment.ResponsibilitiesAssess, evaluate, plan, implement, and coordinate patient...

  • Intensive Care Unit Registered Nurse

    1 day ago

    Jacksonville, Florida, United States HCA Florida Memorial Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Critical Care Registered Nurse to join our team at HCA Florida Memorial Hospital. As a Critical Care Registered Nurse, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.Key ResponsibilitiesAssess, evaluate, plan, implement, and...

  • Junior to Senior Personal Injury Attorney

    1 week ago

    Jacksonville, Florida, United States Law Office of Ron Sholes, P.A. Full time

    Position Overview:The Law Offices of Ron Sholes, P.A. is a reputable personal injury legal practice with multiple locations in Northeast Florida. We are currently looking for attorneys at various experience levels, ranging from newly licensed junior associates to seasoned professionals with over a decade of expertise in personal injury law.Benefits:We offer...

  • Room Attendant- Jacksonville Springhill Suites

    4 weeks ago

    Jacksonville, United States Remington Full time

    Job DescriptionWhat you will be doingClean and maintain the guest room areas, including bathroom and bedroom, according to company standards Organize and stock cleaning cart, and organize linen closets as assigned Complete assigned paperwork in an accurate and timely fashion Perform other duties as assigned, such as cleaning spills or executing special guest...

  • Room Attendant- Jacksonville Springhill Suites

    5 days ago

    Jacksonville, United States Remington Full time

    Job DescriptionWhat you will be doingClean and maintain the guest room areas, including bathroom and bedroom, according to company standards Organize and stock cleaning cart, and organize linen closets as assigned Complete assigned paperwork in an accurate and timely fashion Perform other duties as assigned, such as cleaning spills or executing special guest...

  • Registered Nurse

    2 weeks ago

    Jacksonville, FL, United States HCA Florida Memorial Hospital Full time

    At HCA Florida Memorial Hospital our nurses set us apart from any other healthcare provider. We are seeking an Intensive   Care Unit (ICU) Registered Nurse (RN) to join our healthcare family. HCA Florida Memorial Hospital , offers a total rewards package that supports the health, life, career and retirement of our colleagues. Comprehensive medical...

  • Associate Attorney

    2 months ago

    Jacksonville, United States Law Office of Ron Sholes, P.A. Full time

    The Law Offices of Ron Sholes, P.A. is a personal injury law firm with ten offices located throughout Northeast Florida. We are currently recruiting lawyers for our 4th and 8th Circuit efforts. Our firm truly lives by our slogan, “You Hurt? We Fight!” We need attorneys with the same mindset and are compelled to zealously advocate for their clients. Only...

  • Jr Associate Attorney

    4 days ago

    jacksonville, United States The Law Offices of Ron Sholes, P.A. Full time

    The Law Offices of Ron Sholes, P.A. is a personal injury law firm with ten offices located throughout Northeast Florida. We are currently recruiting lawyers for our 4th and 8th Circuit efforts. Our firm truly lives by our slogan, “You Hurt? We Fight!” We need attorneys with the same mindset and are compelled to zealously advocate for their clients....