Room Reservations Agent
3 weeks ago
Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
As a Room Reservations Agent, you will set the stage for guest experience with your welcoming smile and service.
THE STARTING RATE: $18.22
THE DAY-TO-DAY:
Assist guests in the most courteous and efficient manner while responding to guest inquiries or concerns regarding their experience
Anticipate guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities to maximize revenue opportunities
Work with Quality Coaches and Shift Supervisors to evaluate individual performance and make efforts to improve performance where the need has been indicated
Assist with guest recovery and escalations
Secure and process advance deposits when making reservations
Collaborate with all other departments to ensure a smooth response to guest requests
IDEAL CANDIDATE:
- One (1) year related experience; such as customer services, call center
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Call Center Agent, Reservations
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