Group Room Reservations Member

POSITION OVERVIEW

The Group Room Reservation Member is the liaison between the Hotel, Sales Department and Meeting planners. They will specialize in coordination and management of group bookings, billing, special requests, room assignments, issuing of materials and keys to the group when they are in-house, and answering any questions that the group might have about the resort. This individual will be the primary contact for each meeting planner. The Group Room Reservation Member is to ensure efficient handling of all group bookings and ensuring all group interactions results in world-class, luxury hotel experience. Upselling all services throughout the property will also be a focus of this

member.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

•Review of group resumes to ensure that all contractual concessions are met during the group’s program.

•Attend and prepare all necessary information needed for all pre-convention meetings between sales and the group meeting planners.

•Management of tools to give each group the ability to book rooms and ancillary services easily and seamlessly.

•Manually Input and modify rooming lists in multiple software applications while maintaining

a high level of attention to detail.

•Promptly handle all incoming change list and complete in a timely manner.

•Communicate and coordinate with other departments including Sales, Catering, Revenue Management, Front Office, Spa, Nightlife, Marketing, Food & Beverage, Front Office, and Housekeeping for the smooth execution of group bookings.

•Work closely with Group Sales team to ensure accurate information on group bookings, room block pick-up, and revenue forecasts are achieved.

• Maintain product knowledge of the hotel, rooms, and all property events and amenities, as well as local area attractions.

• Build and maintain meaningful relationships with clients to enhance repeat business and referrals.

• Attend and prepare all information needed for Pre-Conference meetings with group clients prior to Group arrival.

• Providing regular reports to group clients on group booking activity, availability, and occupancy levels

•Manage preregistration when appropriate to prepare for group VIP arrivals. Distribution of keys and plan in-room drops for customers.

•Provide daily oversight of In-house groups, and process last minute changes, cancellations and late arrivals provided by client.

•Prepare and review the group’s final room revenue summary along with any contractual revenue concessions.

•Relay important observations and trends from guest interactions to supervisor, manager, and sales team. Offer suggestions to improve processes, product, or service offerings.

•Take ownership of guest requests and coordinates with applicable departments to ensure prompt and courteous resolutions.

•Maintain a positive attitude and a willingness to assist with any project.

•Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

QUALIFICATION REQUIREMENTS

·To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

•Minimum one (1) year of experience in reservation sales, group sales, resort services, or a high-volume contact center preferred.

•Hospitality degree preferred, or an equivalent combination of education and experience.

•Experience working in a large, luxury resort is preferred.

•Polished communication skills, both verbal and written. Ability to provide a luxury guest experience with every interaction.

•Ability to multi-task and prioritize in a fast-paced environment while maintaining a high level of attention to detail.

•Demonstrates strong organizational skills and follow through.

•Proficiency in using Windows and hospitality applications (such as Microsoft Office, Outlook, HotSOS, Delphi, Infor - HMS, Passkey, etc.) is preferred.

•Must be able to work on-site with varying schedules, including weekend, holiday, and overnight shifts.

•Possesses superior conflict resolution skills and customer de-escalation techniques.

•Ability to communicate clearly and effectively utilizing English, both in spoken and written form

•Maintain a professional, neat, and well-groomed appearance and demeanor adhering to company standards.

•Ability to handle sensitive information in a confidential manner.

•Maintain composure under pressure and consistently meet deadlines with internal and

external customers and contacts.

•Passionate about creating exceptional guest and employee experiences.

•Ability to make resourceful decisions with an emphasis on guest service, compliance with regulations, and protection of company assets.

•Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.

•Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES,REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and

procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

 The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

 In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$25 per hour