Agent Front Desk Inn French Quarter Chateau LeMoyne

2 months ago

New Orleans, United States Hotel Resource Full time

**Management**

**Agent Front Desk (190217)-Holiday Inn French Quarter Chateau LeMoyne**

Agent Front Desk (190217)-Holiday Inn French Quarter Chateau LeMoyne IHG New Orleans LA

**Agent Front Desk (190217)-Holiday Inn French Quarter Chateau LeMoyne**

**Company:**

IHG

**Location:**

70112

US

**Category:**

Management

**Degrees Required:**

Not Specified

**Employment Type:**

Contractor

**Manages Others:**

No

**Requirements:**

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

At Holiday Inn we want our guests to relax and be themselves which means we need team members to:

Be you by being natural, professional and personable in the way you are with people

Get ready by taking notice and using your knowledge so that you are prepared for anything

Show you care by being thoughtful in the way you welcome and connect with guests

Take action by showing initiative, taking ownership and going the extra mile

**Your day to day**

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Member and also returning guests

Check guests in, issue room keys, provide information on hotel services and room location

Ensure required identification is taken from guests at check-in in line with local legislative requirements

Answer phones in a prompt and courteous manner

Up-sell rooms where possible to maximize hotel revenue

Answer, record and process all guest calls, messages, requests, questions or concerns

Record guest preferences in the system

Check guests out, including resolving any late or disputed charges

Accurately process all cash and credit card transactions using established procedures

Issue, control and release guest safe-deposit boxes in line with hotel procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring

or follow-up

Take action to solve guest problems/complaints using appropriate service recovery guidelines

Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

**What we need from you**

High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel.

This job requires ability to perform the following:

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds / 23 kilograms

Handling objects, products and computer equipment

Basic computer skills to operate various property management and reservations systems, etc.

Other:

Being passionate about people and service

Strong communication skills essential when interacting with guests and employees

Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem solving, reasoning, motivating and training abilities are often used

Have the ability to work a flexible schedule including nights, weekends and/or holidays

**What we offer**

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans

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