Executive IT Support Technician

4 days ago

Durham, United States Fortrea Full time

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Are you ready to redefine what's possible, and discover your extraordinary potential at Fortrea?

As an Executive Technical Support professional you are focused on providing the highest level of customer response, professional presence, technical support, problem-solving, and personal attention to meet the demanding schedule of the executives, between the Executive support you will work together with other technicians to assist with tickets using ServiceNow and respond in accordance with SLA's.

This is an onsite role and will require you to travel globally and on occasion work outside of your standard business hours.

Fortrea is a company dedicated to the idea that people at all levels of our organization should reflect the communities we serve. Diversity, equity, inclusion, and belonging are more than just concepts; they are woven into our DNA. We believe in cultivating a workspace where all employees can thrive.

Our mission is to help our clients bring the miracles of medicine to market soonerjoin us for your next career move.

Responsibilities include, but are not limited to:

  • Provide white glove Level 3 IT support to the Executives and their Assistants.
  • Immediate assistance may be required, and the Executive Support Technician may be contacted directly.
  • Support the Executives remotely, at home or in the office.
  • Must have excellent communication skills both written and verbal.
  • Must be willing to travel globally to support Executive meetings.
  • Exceptional customer service and teamwork skills.
  • Experience in supporting a Leadership team.
  • Must be able to manage and maintain the IT related equipment (hardware and software) used by the executive team.
  • Ability to provide tactical solutions to problems spanning multiple technologies and disciplines.
  • Work with the executive team to perform computer upgrades and migrations and act as Level 3 support.
  • Can automate routine tasks and processes using PowerShell.
  • Assist and support users with Level 3 tickets via ServiceNow and respond to tickets in accordance with SLA guidelines.
  • Work with end users, desk side and business partners to align processes globally.
  • Collaborates effectively to get things done and builds solid relationships with team, business, and vendors.
  • A willingness to work outside of the standard business hours and ability to travel as necessary.
Qualifications:
  • Degree or advanced apprenticeship in Computer Science or relevant disciplines
  • Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
Experience:
  • 5-7 years' proven experience in an IT Support/Technical role with 3+ years' experience of providing executive support.
  • Experience with iPhone, iPad and Laptop builds, maintenance, setup, and troubleshooting.
  • Understanding of both MAC and Windows OS
  • Good Video Conference and Presentation Support skills
  • A good understanding of network fundamentals and support experience (network configs, VPN, Printing, etc.)
  • knowledge of Intune and SCCM
  • Good problem solving and interpersonal skills.
Preferred Qualifications Include:
  • Solid understanding of both MAC/Windows OS and iOS/Android Mobile OS
  • Strong Video Conference and presentation support skills (in Teams, Webex, VBrick, etc.)
  • Network fundamentals and support experience (network configs, VPN, printing, etc.)
  • Working knowledge of Intune and SCCM
  • Microsoft M365 experience
  • Good problem solving and interpersonal skills.
  • Certifications in M365, Exchange and other end user related tools are a plus.
  • Fluent in English, other additional languages would be an asset.
  • Experience in a CRO environment preferred.


Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), and Company bonus where applicable.

#FutureofTech

The application deadline is July 16th , 2024.

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement.

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