Patient Services Specialist I

3 months ago


Charlotte, United States CAROLINA ASTHMA AND ALLERGY CENTER MASTER Full time
Job Details

Job Location
Eastover - Charlotte, NC

Description

Job Supervisory Responsibilities: None

General Summary: A nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.

Essential Job Responsibilities:
  • Patient Check-In including reception, registration, updates, etc.
  • Verify vaccine reorders.
  • Run daily reports at the end of the shift (balancing monies, charges and kept appointments.
  • Daily count and reconciliation of Petty Cash.
  • Patient Check-Out including collecting of co-pays, past due balances, etc.
  • Post and accept charges in EHR, verify the number of units, diagnose codes, and rending.
  • Monitor patients waiting area to avoid excessive wait times.
  • Advises nurse(s) of patient additions/deletions to schedule.
  • Insurance verification (verify insurance with patient, obtaining insurance cards and make copies).
  • Create patient appointment reminder calls.
  • Answers patient questions and concerns by providing accurate and helpful information.
  • Answers/Screens/Forward incoming calls.
  • Open, sort, deliver and collect mail.
  • Educates patients on shot room protocol.
  • Ensure patient waiting area neat, and organized.
  • Assist with scheduling, canceling, and rescheduling of patient appointments as needed.
  • Post payments.
  • Work miscellaneous project(s) as directed by management.
  • Additional duties for outlying staff: Handling medical record responsibilities, closes out credit card machine, maintain petty cash and receipts.
  • Overtime may be required occasionally.
  • Other duties as assigned.
Qualifications

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a health care environment.

Other Requirements: None

Performance Requirements:

Knowledge:
  • Knowledge of medical terminology and organization services.
  • Knowledge of individual responsibilities to accurately direct callers.
Skills:
  • Ability to use multi-line phone system, including transferring calls and paging.
  • Adequate hearing to answer phone and speak with patients.
  • Ability to speak clearly and loudly enough to be heard by callers and patients.
Abilities:
  • Elicits appropriate information to route calls to the appropriate person.
  • Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.

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