Information Technology Support Specialist

5 days ago

Doral, United States The Talent Source Full time

Our client, a global leader in logistics is seeking a customer focused IT Support Specialist II to support end users across their business. This Miami HQ company offers a friendly team environment along with continued career growth opportunities so don't hesitate to apply now.

The scope of this role spans the effective provisioning and onboarding of new users, ongoing application and device support through to the installation, configuration, administration; e-mail and user account management; patch management; hardware and application software installations and upgrades; troubleshooting, and general user assistance. You will also be involved in creating and maintaining internal documentation and sharing user insights to influence ongoing application and tool selection and supporting new technology deployments.

Key Responsibilities

  • Managing Office 365 users and Exchange Online (Office 365)
  • Imaging (Windows and/or OSX), package deployment, and systems management through Microsoft Intune
  • Taking ownership and accountability for the projects and efforts assigned to you
  • Supporting Company-wide projects (system upgrades, security rollouts)
  • Testing and evaluating new hardware
  • Troubleshoot and repair defective systems and printers.
  • Manage Timeclock rollouts, Troubleshooting and configuration
  • Maintains updated remote access tools (i.e. Splashtop) on all devices
  • Work with PC vendors to create quotes and resolve warranty issues.
  • Securely wipe and assist with surplus older equipment.
  • Provide direct end-user support for Windows, Mac OS, and Linux operating systems in a heterogeneous networked environment, minimizing the number of issues that must be referred to level 3 System Admins:
  • Initial OS installation and physical deployment of workstations to users
  • Monitor and resolve OS patch and antivirus issues
  • Conduct network troubleshooting and IP management
  • Application support, installation, and upgrades
  • Support and troubleshoot printer issues
  • Support departmental smartphones and tablets.
  • Escalates unresolved issues that require more in-depth knowledge of Windows, and Mac OS
  • Unboxes and setups computing hardware
  • Independently respond to Help Desk calls, e-mails, walk-ins, and other methods of technical requests in a customer-friendly, expedient manner to maintain a positive end-user experience.
  • Accurately record support incidents in the enterprise tracking system.
  • Create, update, and maintain online support documentation.
  • Maintain departmental inventory: continuously monitor and replenish the departmental stock of printers, computer components (cables, RAM, keyboards, mice, video cards, etc.); place purchases as needed.

Experience Guidelines

  • Experienced working in support as a O365 product specialist
  • Relevant industry certifications preferred (i.e.: Azure, Office365 Admin or similar designations)
  • 5+ years experience providing end user application and system support
  • Intune experience would be ideal
  • VDI experience would be ideal
  • Windows and Linux Server exposure
  • Scripting experience for automation
  • Ability to turn countless support interactions into meaningful insights to improve the end user experience
  • An effective communicator who can flex their communication style to maximize comprehension and impact
  • Proven collaborator with a track record working well within teams, and time management skills
  • Demonstrated ability to seek out relevant information and think analytically
  • Demonstrated ability to listen, understand and respond in an effective and timely manner.
  • Seasoned, in-depth knowledge of technological concepts, ITIL best practices and procedures
  • Knowledge of writing specifications, designs and standards for selection and implementation of technologies
  • Ability to thrive in a fast paced and dynamic environment
  • You are a self-starter who is passionate about the support experience, have an analytical mindset
  • Ability to travel on occasion with minimum notice.

Our client offers a competitive salary and comprehensive benefits package so don't wait to express your interest by applying now.

  • Information Technology Support Specialist

    5 days ago

    Doral, United States Planet Technology USA Full time

    IT Support Specialist Onsite in Miami 4 months contract, potential for hire 2-4 years of experience Responsibilities: * Coordinate setup, maintain, and track all technology equipment. *Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems. * Help oversee technology onsite...

  • Information Technology Support Specialist

    2 weeks ago

    Doral, United States Planet Technology USA Full time

    Onsite in Miami 4 months plus duration IT Support Specialist * Coordinate setup, maintain, and track all technology equipment on the campus. Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems at the Arlington campus. * Help oversee campus technology including Internet, phone,...

  • Information Technology Support Specialist

    3 weeks ago

    Doral, United States Planet Technology USA Full time

    Onsite in Miami 4 months plus duration IT Support Specialist * Coordinate setup, maintain, and track all technology equipment on the campus. Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems at the Arlington campus. * Help oversee campus technology including Internet,...

  • Information Technology Support Specialist

    1 week ago

    Doral, Florida, United States Planet Technology USA Full time

    Onsite in Miami 4 months plus duration IT Support Specialist Coordinate setup, maintain, and track all technology equipment on the campus. Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems at the Arlington campus. Help oversee campus technology including Internet, phone,...

  • Information Technology Support Specialist

    1 week ago

    Doral, Florida, United States Planet Technology USA Full time

    Onsite in Miami4 months plusdurationIT Support Specialist Coordinate setup, maintain, and track all technology equipment on the campus. Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems at the Arlington campus. Help oversee campus technology including Internet, phone,...

  • Information Technology Support Specialist

    2 weeks ago

    Doral, United States Digital Prospectors Full time

    Position: Information Technology Support Specialist Location: Miami, FL (Onsite) Length: 4 months (Possible Contract to Hire) Job Description: Our client is looking for an Information Technology (IT) Support Specialist who will report directly to the Director of Global IT Services. The IT Support Specialist will play a pivotal role in maintaining the...

  • Information Technology Support Specialist

    3 weeks ago

    Doral, United States Digital Prospectors Full time

    Position: Information Technology Support Specialist Location: Miami, FL (Onsite) Length: 4 months (Possible Contract to Hire) Job Description: Our client is looking for an Information Technology (IT) Support Specialist who will report directly to the Director of Global IT Services. The IT Support Specialist will play a pivotal role in maintaining the...

  • Information Technology Specialist

    3 weeks ago

    Doral, United States US Military Treatment Facilities under DHA Full time

    **Duties**: - Serves as a member of the US Army Health Clinic Information Management Office Technical Support Team to support the Help Desk and Hardware/Software Customer Service - Manage customer requests for Information Technology (IT) services or problems in the most efficient and effective manner - Train and provide guidance to other specialists in the...

  • Information Security Specialist

    3 weeks ago

    Doral, United States Insight Global Full time

    MUST HAVES: 3-5 years of experience as an information security specialist or similar role Industry experience: strong knowledge of Banking Regulations compliance, and bank security rules and regulations Proficient creating and managing information programs Plusses: Bilingual in English and Spanish Day to day: My client is looking for an information security...

  • Information Security Specialist

    2 weeks ago

    Doral, United States Insight Global Full time

    MUST HAVES: 3-5 years of experience as an information security specialist or similar roleIndustry experience: strong knowledge of Banking Regulations compliance, and bank security rules and regulationsProficient creating and managing information programs Plusses:Bilingual in English and Spanish Day to day:My client is looking for an information security...

  • Information Security Specialist

    1 month ago

    Doral, United States Insight Global Full time

    MUST HAVES: 3-5 years of experience as an information security specialist or similar roleIndustry experience: strong knowledge of Banking Regulations compliance, and bank security rules and regulationsProficient creating and managing information programs Plusses: Bilingual in English and Spanish Day to day:My client is looking for an information security...

  • Information Security Specialist

    3 weeks ago

    Doral, United States Insight Global Full time

    MUST HAVES: 3-5 years of experience as an information security specialist or similar roleIndustry experience: strong knowledge of Banking Regulations compliance, and bank security rules and regulationsProficient creating and managing information programs Plusses: Bilingual in English and Spanish Day to day:My client is looking for an information security...

  • Information Security Specialist

    2 weeks ago

    Doral, United States Banesco Full time

    Job Title Information Security Specialist Banesco USA is seeking an Information Security Specialist for our Information Security unit. Primary Job Duties: Information and Cyber Security Assists in real-time analysis of the organizations security posture to include wireless, firewall, web application, UTM, and SIEM. Experience in cloud security governance,...

  • Information Security Specialist

    3 weeks ago

    Doral, United States Banesco Full time

    Job TitleInformation Security Specialist Banesco USA is seeking an Information Security Specialist for our Information Security unit. Primary Job Duties: Information and Cyber Security Assists in real-time analysis of the organizations security posture to include wireless, firewall, web application, UTM, and SIEM. Experience in cloud security...

  • Information Security Specialist

    1 week ago

    Doral, Florida, United States Banesco Full time

    Job Title Information Security Specialist Banesco USA is seeking an Information Security Specialist for our Information Security unit. Primary Job Duties:Information and Cyber SecurityAssists in real-time analysis of the organizations security posture to include wireless, firewall, web application, UTM, and SIEM.Experience in cloud security governance, risk...

  • Senior Technology Specialist III

    5 days ago

    Doral, United States Na Ali'i Consulting & Sales, LLC. Full time

    Overview Na Ali'i is seeking to hire a Senior Technology Specialist III to work as a member of the Defense Advanced Research Projects Agency (DARPA) Information Technology Directorate (ITD) Software-Defined Wide Area Network (SD-WAN) Tech Refresh Technical Implementation Team. A successful candidate will be responsive, have excellent communication skills...

  • Information Security Specialist

    2 weeks ago

    Doral, United States US Tech Solutions Full time

    Duration: 12 months contract Job Description: An Information Security Specialist interprets information security policies, standards, and other requirements as they relate to internal information system and coordinates the implementation of these and other information security requirements. The Information Security Specialist redesigns and reengineers...

  • IT Support Specialist

    2 weeks ago

    Doral, United States BCA IT, Inc. Full time

    BCA is a Managed IT Service Provider (MSP) with offices located in Miami, Orlando, & Dallas servicing small and mid-sized businesses. Our offerings include managed IT services, cloud services, managed security services, back-up and disaster recovery services as well as professional services that encompass special projects. As a trusted advisor, we take a...

  • Senior Information Technology Recruiter

    1 month ago

    Doral, United States RPL International Full time

    Job Summary: The Senior IT Recruiter will be responsible for sourcing, attracting, and hiring top IT talent to meet the evolving needs of our clients. This role requires a deep understanding of the IT landscape, advanced recruitment techniques, and building strong relationships with candidates and hiring managers. The ideal candidate will have a proven...

  • Senior Information Technology Recruiter

    4 weeks ago

    Doral, United States RPL International Full time

    Job Summary: The Senior IT Recruiter will be responsible for sourcing, attracting, and hiring top IT talent to meet the evolving needs of our clients. This role requires a deep understanding of the IT landscape, advanced recruitment techniques, and building strong relationships with candidates and hiring managers. The ideal candidate will have a proven...