Information Technology Support Specialist

1 week ago


Doral, Florida, United States Planet Technology USA Full time
Onsite in Miami
4 months plus
duration
IT Support Specialist

  • Coordinate setup, maintain, and track all technology equipment on the campus. Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems at the Arlington campus.
  • Help oversee campus technology including Internet, phone, digital signs, etc.
  • Support all AV troubleshooting to include videoconferencing and audioconferencing room systems, projectors, digital screens, and other related equipment.
  • Manage Husky ID Card machine, updates, and equipment upgrades.
  • Manage employee and student (Papercut) printers on campus, warranties, updates, upgrades, and supplies, including leased MFDs.
  • Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Documentation includes a clearly defined description of the problem, complete troubleshooting steps, customer communications, equipment asset information and a complete description of the resolution.
  • Partner with central ITS groups and acts as a subject matter expert for the Service Desk.
  • Provide on-site warranty evaluation and repairs on owned equipment. Update Knowledge base as needed for new issues, new technologies and equipment plus fixes to support both technicians and self- service.
  • Perform system maintenance and updates as appropriate.
  • Provide faculty and staff with 1st and 2nd technology and telecommunications support, which includes: troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software.
  • Provide support for global campus faculty/staff requests via email, Teams, or phone
  • Setup, maintain, and track all faculty/staff technology on the Arlington campus, including computers, cellphones, iPads, printers and other.
  • Image/reimage all campus computers, install updates and software.
  • Advise faculty and staff on best practices, policies, and process improvement.
  • Develop and nurture relationships with faculty and staff to encourage technology use.
  • Champion and train on new regional IT systems
  • Overall Classroom support including assisting faculty and students with accessing applications wired and wireless networks.
  • Setup of classroom technology and configuration for courses as well as special events.
  • Document all issues addressed and follow all appropriate procedures established by Regional Campus ITS to provide ongoing feedback on all issues.
  • Maintain all classrooms in working order and support streaming applications and events in all spaces
  • Technology evaluation, consultation, project participation, and implementation. This entails project roll out including documentation, self-service, Service Desk, troubleshooting, analyzing initial feedback, and proactively analyzing effect of implementation on user community and environment from the Customer Services perspective.
  • Initiate cross-departmental communication concerning current and future technology use, encourage exploration of technology options.
  • Participate in planning and execution of support for special events.
  • Train customers to operate and integrate technology equipment.
  • Analyze new technologies and provide recommendations for further analysis and impact. .

Must Haves:

  • Bachelor's degree in Computer Science or a related area
  • 4+ years of experience
  • Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment.
  • Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.
  • ITIL, Mac, and Microsoft product certifications are a plus.
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