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Program Manager

3 months ago

Somerville, United States SmartBear Software Full time

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite toolsTestComplete, Swagger, Cucumber, ReadyAPI, Zephyrare trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

Program Manager

As we embark on our next phase of growth, we are seeking a diplomatic and detail-oriented Program Manager to join our Strategic Programs and Initiatives team. In this new role, you will partner with leaders and their teams across Finance, Product, Marketing, Sales, and other departments to align activities, communications, and teams to make decisions and drive our corporate initiatives and high-priority projects forward. This is a high-impact role that requires strong cross-functional management, communication, and problem-solving skills. The Program Manager will report into the Senior Director, working autonomously on a set of assigned programs and projects.

As our Program Manager of Strategic Programs and Initiatives, you will:

  • Work with assigned program/project team(s) to develop comprehensive implementation plans, including project scope, goals, and timelines (this includes yearly initiatives and ad-hoc priority projects)
  • Provide and guide program/project team(s) throughout the implementation process; this may include facilitating workshops, brainstorms, standups, etc.
  • Maintain key program and project progress reports including key governing documents (i.e. roles and responsibilities chart), decisions, changes, risks, dependencies
  • Identify, escalate, and mitigate conflicts or risks that impact program and or project completion
  • Drive decision-making as well as process improvement with program/project leadership to facilitate achieving stated objectives and key results
  • Establish a clear line of communication for assigned programs/projects between all who are responsible, accountable, consulted, and informed; this includes managing reoccurring meetings, governance committees, etc.
We are looking for someone who:
  • Has relevant program/project management experience in the B2B software industry and/or management consulting and business strategy
  • Brings a creative, yet analytical approach to program/project management
  • Is a pro at building relationships that foster organizational alignment, especially in global-matrixed organizations
  • Embraces ambiguity while appreciating the need to tailor communication and support to stakeholders at all levels
  • Is skilled in context switching and comfortable with fast fast-changing environments
Why you should join the SmartBear crew:
  • You can grow your career at every level.
  • We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
  • We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
  • We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person.
  • We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
Did you know?
  • Our main goal at SmartBear is to make our technology-driven world a better place.
  • SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
  • SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
  • We've won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.


SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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