Customer Service Rep

7 days ago


Sioux Falls, United States Sanford Health Full time

Job Title: Customer Service Representative Job Specialty: Customer Service Support Services Job Duration: Temporary (Potential Temp to Perm) Shift: Day Shifts, Monday-Friday, 8:30 AM to 5:00 PM Guaranteed Hours: None, flexible full-time preferred Experience: Minimum of 2 years in customer service License: Not required Certifications: Not required Must-Have: - High School diploma required; some college coursework preferred - Strong background in Call Center, Medical, or Insurance experience preferred - Ability to work remotely with reliable internet access at home - Resides in ND, SD, IA, NE, or MN preferred due to insurance restrictions Job Description: - Manage inbound customer calls, providing high-level customer service - Assist Health Plan Customers with inquiries about Enrollment Information, Premium Payment Options, and Health Plan materials - Provide information on Health Plan Exchange Products - Maintain accurate documentation of customer interactions - Communicate effectively with customers while maintaining confidentiality - Foster good working relationships with coworkers - Use standard computer programs such as Epic - Participate in a structured training and orientation program for new employees and continued departmental training


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