Customer Service Professional

3 months ago

Sioux Falls, United States First PREMIER Full time

** Customer Service ProfessionalFull/Part Time (Minimum $15.00 an hour)**

**Job Category****:** Call Center **Requisition Number****:** CUSTO02202 Showing 1 location **Job Details**

**Description**

Want to work for a company that demonstrates their **CORE****place** for **you** Dont just join for a **job**, join to become part of a **family** where **culture** is our **#1** priority We are looking for friendly, outgoing individuals to expand our **award-winning** team of Customer Service Professionals to handle inbound calls, take payment information and answer customer questions.

Potential to **promote** after the first three months and then again after an additional nine months. Thats up to two **advancements** within your first year

**Customer Service Day in the Life:**

Watch this video to learn what to expect as a Customer Service Professional

Click here to see for yourself:

**Compensation and Schedule:**

Starting wage is determined based on prior work experiences, with a minimum of $15.00 an hour.

Full-time Hours:

Monday - Friday 12:30 p.m. - 9:00 p.m., every other Saturday 8:00 a.m. - 4:30 p.m.

Part-time hours:

Monday - Friday 2:00 p.m. - 9:00 p.m., every other Saturday 8:00 a.m. - 4:30 p.m.

Various split shifts available upon request

**Culture and Benefits:**

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic partiesfrom concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

**Were Investing in You:**

* Full medical benefits for 20+ hours/week

* Shift differential up to 20%

* 10% pay differential for bilingual reps (fluent in both English and Spanish)

* 2021 annual paid time off maximum accrual of 128 hours, with up to 16 bonus hours for perfect attendance. (Payout option for unused time; conditions apply).

* Paid holidays and floating holidays

* Earn up to 80 hours of paid sick time annually

* 401(k) match up to 5% of total compensation

* Annual wage increases of up to 4.5% every year

* Paid community volunteer hours

* Special employee parties and incentives

* Monthly performance-based incentives available to earn

**Essential Duties and Responsibilities:**

* Customer communications via inbound telephone calls to provide information with an emphasis on high quality service

* Take and process payment information

* Answer billing inquiries and other common questions

* Achieve productivity standards and goals while maintaining the highest level of professionalism

* Use computer system to track, gather information, and/or troubleshoot customer issues

* Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly

**Skills and Qualifications:**

* Possess intermediate PC skills

* Ability to be patient and attentive to detail

* Excellent verbal and listening skills and ability to use positive language

* Time management skills

* Some Customer Service and/or call center experience is helpful but not required

**Application Process:**

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email.

**Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.**

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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