Desk Side Support

3 weeks ago


Baltimore, United States eTeam Full time
Pay range: $21-$22
Job Description

•Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
•Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
•Backing up and restoring user data, settings and associated systems administration activities
•Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
•Assist on Incident and Problem management activities
•Be available for On-call support on need basis & as business demands
•Adhere to ticket response and resolution SLA's as agreed upon with the customer
•Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
•Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
•Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
•Strong Microsoft Operating System installation and troubleshooting skills

Experience-based Windows support
•Configuration/imaging
•Installation environment
•General Windows OS troubleshooting

Hardware support and troubleshooting
•Troubleshooting hardware issues
•Replacing desktop/laptop hardware
•Installation of peripheral devices
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