Sr Patient Services Rep

4 weeks ago


Montgomery Village, United States Children's National Health System Full time

Job Description - Sr Patient Services Rep - CNPA Gaithersburg (24000379) Description Performs all duties of Patient Services Representative (Children's National Pediatricians & Associates) and additionally, schedules and coordinates workflow of staff, provides quality control, monitors and provides guidance, provides training and orientation of staff, assists manager in monitoring inventory and ordering supplies. Works independently under minimum supervision. Qualifications Minimum Education High School Diploma or GED (Required) Minimum Work Experience 3 years Medical Office/Business Office experience. (Required) Required Skills/Knowledge Basic math skills Basic knowledge of office procedures Basic knowledge of medical terminology Knowledge of patient financials & accounting Knowledge of insurance verification Knowledge of scheduling appointments Excellent communication (written and oral) and customer service skills Ability to follow precise procedures and is detail-oriented Knowledge of Microsoft Office suite Ability to coordinate and coach staff Ability to designate job and manage employee schedule Leadership skills to include proactivity, critical thinking, and problem solving. Functional Accountabilities Office Support and Administration Assist Team Lead PSR with inventory and purchase orders. Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager. Oversee and report unsafe behavior or performance. Coordinate and manage patient flow between administrative and clinical areas. Identify opportunities to improve administrative processes. Patient Account Maintenance and Responsibilities Review, verify, and update patient account information at every visit as defined in the training manual. Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR. Resolve complex patient/insurance billing issues. Perform all other patient account duties as assigned. Reception / Customer Service Greet patients and visitors in a prompt, courteous, and helpful manner. Answer phones and handle calls promptly and accordingly. Give and obtain accurate and pertinent information to and from callers. Manage all patient related communications as defined by the PCMH workflow. Patient Processing / Scheduling Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR. Verify patient insurance eligibility and coverage prior to service. Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows). Oversee and schedules patient appointments accordingly based on the scheduling policy. Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow. Safety J-18808-Ljbffr


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