NOC Engineer

4 weeks ago

Colorado Springs, United States Nicholson Staffing Solutions Full time
As a Tier 2 Unified Communications Engineer, you'll tackle complex support issues, collaborating with other NOC and operational staff to implement platform upgrades. You'll serve as a senior member of the UC team, coordinating ticket resolutions and providing technical resolution reports for critical outages in the UC environment. More About the Role: In this role, the Network Administrator will:
• Conduct system upgrades and IAVA patches for Cisco Unified Call Manager.
• Manage inventory assets and accountability functions.
• Perform IOS upgrades.
• Develop Standard Operating Procedures (SOP) for UC operations.
• Troubleshoot system failures and accessibility issues.
• Monitor system performance and usage.
• Drive engineering improvements for site, location, or enterprise performance.
• Make recommendations for enhancing efficiencies in UC monitoring, management, and overall operations.
• Participate in engineering designs supporting technical refresh of components.
• Lead UC implementation, installation, and technical refresh projects.
• Work independently with minimal supervision, solving complex problems creatively.
• Influence technical staff through explanation of facts, policies, and practices.
• Perform UC ticket resolution and categorization.
• Complete root cause analyses and escalate issues to Engineering when necessary.
• Configure, deploy, manage, and maintain UC monitoring systems to ensure system availability and performance. Requirements:
• IAT II certification
• TS/SCI security clearance with ability to obtain a CI poly

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