General Manager

2 weeks ago

Philadelphia, United States Homewood Suites Full time
General Manager- Homewood Suites City Avenue

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The General Manager reports to the Complex General Manager of the Hilton City Avenue and oversees all aspects of hotel operations for Homewood Suites including: guest relations, front desk, housekeeping, maintenance, finance, team building, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives.
Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Maximize profit through appropriate staffing, revenue generation, and efficient and effective cost-controlling measures.
  • Focus on improving and maintaining at minimum benchmark service scores
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Oversee staffing and development of the property executive team/department heads and line employees; supervise workforce management activities including performance reviews, discipline, and training.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Oversee the operation & execution of Homewood Suites breakfast bar 7 days a week
  • Maintain & implement Homewood Suites Brand Standards as needed and required
  • Create, enforce, and execute hotel business objectives and goals.
  • Handle emergency situations and other incidents.
  • Coordinate activities via instructions to department heads and supervise execution.
  • Be accountable for responsibilities of department heads in their absence.
  • Lead various internal and external meetings.
  • Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc.
  • Maintain adherence and promotion of Company's corporate identity.
  • Develop and maintain good working relationships with public authorities, community relations, and key contacts.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other tasks/duties as requested by management.
Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
  • Bachelor's degree in hospitality or related field; or, equivalent training and experience.
  • Minimum 3 years of experience in hotel management, with at least 2 years in managing staff.
Skills and Abilities
  • Excellent communication skills.
  • Proficiency with Outlook, Word, Excel, and PowerPoint.
  • Experience with hotel operation systems.
  • Skillful in project planning and able to prioritize tasks.
  • Excellent managerial and leadership skills.
  • Proactive and results-driven.
  • Both a team player and captain (hands-on).
  • Ability to adapt vision and proven flexibility.
  • Attention to details, good organizational skills, and efficient time management.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
  • Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort

Work is normally performed in an interior hotel environment. While performing job duties, the incumbent speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 25 pounds. Work may involve some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.
Notice

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.

This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.

Our Perks
  • Competitive Salary
  • Paid Time Off
  • Medical, Dental, Vision health insurance
  • Robust supplemental insurance for Life, AD&D, Pets, legal and more
  • Wellness programs for mental, physical, and financial wellness
  • Hotel and travel discounts
  • Generous retirement/401k benefits
  • Education and professional development

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.

Find out more about us on our website or click here to visit our Linkedin page

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws.

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