General Manager
1 week ago
We are seeking a highly skilled and experienced General Manager to lead our Homewood Suites team. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, including guest relations, front desk, housekeeping, maintenance, finance, team building, and staff development.
Key Responsibilities:- Maximize profit through appropriate staffing, revenue generation, and efficient cost-controlling measures.
- Focus on improving and maintaining at minimum benchmark service scores.
- Respond to guest requests, concerns, and problems to ensure guest satisfaction.
- Oversee staffing and development of the property executive team/department heads and line employees.
- Supervise workforce management activities, including performance reviews, discipline, and training.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Oversee the operation and execution of Homewood Suites breakfast bar 7 days a week.
- Maintain and implement Homewood Suites Brand Standards as needed and required.
- Create, enforce, and execute hotel business objectives and goals.
- Handle emergency situations and other incidents.
- Coordinate activities via instructions to department heads and supervise execution.
- Be accountable for responsibilities of department heads in their absence.
- Lead various internal and external meetings.
- Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc.
- Maintain adherence and promotion of Company's corporate identity.
- Develop and maintain good working relationships with public authorities, community relations, and key contacts.
- Perform special projects and other responsibilities as assigned.
- Bachelor's degree in hospitality or related field; or, equivalent training and experience.
- Minimum 3 years of experience in hotel management, with at least 2 years in managing staff.
- Excellent communication skills.
- Proficiency with Outlook, Word, Excel, and PowerPoint.
- Experience with hotel operation systems.
- Skillful in project planning and able to prioritize tasks.
- Excellent managerial and leadership skills.
- Proactive and results-driven.
- Both a team player and captain (hands-on).
- Ability to adapt vision and proven flexibility.
- Attention to details, good organizational skills, and efficient time management.
- Ability to follow an appropriate course of action based on policies and procedures.
- Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
Work is normally performed in an interior hotel environment. While performing job duties, the incumbent speaks, listens, completes documents, processes requests, and operates office equipment such as a telephone, calculator, computer, copier, and fax.
Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 25 pounds.
Work may involve some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.
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