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Full Time Event Scheduling Specialist

4 months ago

Plainfield, United States Landmark Hospitality Full time
Landmark Hospitality is looking for a great professional to fill our Event Scheduling Specialist position.

Landmark Hospitality is a leader in the hospitality industry, that owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House, Ryland Inn, Boathouse, Village Hall, Farmhouse, Felina and The View in New Jersey. We also operate iconic, unique venues in Pennsylvania such as Hotel Du Village, Logan Inn, Elkins Estate and Durham Springs. Landmark Hospitality specializes in upscale restaurants, event spaces, and boutique hotels that are growing and have exciting opportunities available for individuals who are passionate about creating memories for our guests.

Part of the Landmark Hospitality Portfolio

Our mission to find talent is simple. We welcome thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together. While experience is always valued, character is the mark of a true memorymaker.

We offer a healthy environment that encourages mutual respect, personal growth, and creative expression - we recognize that the development of our company is driven by the evolution of our team members. We are committed to providing employees with opportunities for continued advancement and internal growth.

Our Core Values
  • We are friendly. We welcome every guest with a smile and a genuine greeting.
  • We are on it - Act Quickly. Our service is intuitive and timely.
  • We are Thoughtful. Is there anything we can do to make you feel more comfortable?
  • We are Gracious. Say Thank You.
  • We are Landmark Hospitality. We thrive on mutual respect, overvalued guests, and our workspace.
This is a sales position that is base plus commission compensation with Landmark Hospitality. This unique opportunity entails guiding couples to make multiple appointments at our 15 venues throughout Northern and Central, NJ, and Bucks County PA. Our unique and beautiful venues coupled with a substantial marketing effort allow us to generate 500 wedding and event leads weekly to our concierge team. This is a great opportunity to develop your hospitality skills and grow into event planning at one of our beautiful venues

If you are a people person who would like to help couples plan one of the biggest days of their lives, then this is a great opportunity. Our concierge desk operates seven days a week.

The position is based out of our headquarters office in Plainfield NJ.

Key Requirements
  • Excellent written and verbal communication skills
  • Must be comfortable speaking on the phone with potential clients
  • Ability to review venue information and cross-sell multiple properties to secure in-person appointments for our sales team
  • Scheduling and confirming appointments for multiple venues, and inputting customer data into company systems
  • Maintain ownership of inquiries and ensure prompt responses and follow-ups
  • Minimum 2 year experience in a customer service role
  • Experience supporting customers via phone, email, and text
  • Thrives in a team setting while also able to self-manage and work independently in a fast-paced environment
  • Efficient time management including the ability to multitask, organize, and prioritize
  • Able to research and grasp information across multiple tools while speaking with guests
Preferred Qualifications
  • Experience in customer sales
  • Call center experience
  • Heavy data entry experience
  • Experience in the hospitality/service industry
Job Types: Full time with hybrid schedule

Salary: $18.00 - $26.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Health Insurance
  • 40 hours paid vacation after 1 year of service
  • Dining discount
Schedule:
  • 4 hour shift
  • 8 hour shift
  • Weekend availability required
Supplemental pay types:
  • Commission pay
Ability to commute/relocate:
  • Plainfield, NJ 07060: Reliable commute or planning to relocate before starting work (Required)