Senior UX Research Program Manager
4 weeks ago
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Senior UX Research Program Manager
Contract to Hire: Bellevue, Washington, US
Salary: $74.00 Per Hour
Job Code: 349377
End Date: 2024-06-13
Days Left: 22 days, 3 hours left
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Job Title: Senior UX Research Program Manager IV
Job Location: Bellevue, WA 98004 (Hybrid - 3 Day's onsite)
Job Duration: 7 Months Contract
Pay Rate: 73.20/hr to $74.30/hr
Job Description:
- The client Domains User Research team is seeking a Sr. Research Program Manager to drive operational improvements for our team and lead scalable research programs.
- This role will build connections among researchers, designers, product managers, and our customers to ensure client experiences are intuitive, delightful, and providing meaningful value.
- We're looking for someone with deep experience in streamlining processes, scaling the impact of user research, and launching programs from the ground up.
- Lead the design and development of rolling research programs, ensuring they are well-defined, feasible, and aligned with organizational needs
- Provide training for non-researchers engaging with research programs and lead education initiatives across cross-functional teams
- Develop self-service research protocols, evaluate research study plans, and provide guidance based on best practices
- Identify and mitigate risks associated with research programs, proactively developing solutions across operational planning, program documentation, resourcing, and stakeholder relationships
- Track the status of research projects, communicate updates to senior leadership, and facilitate the application of research insights
- Collaborate with senior leadership to identify research priorities and opportunities
- Run triage meetings and manage request intake
- Manage 3rd party vendor relationships and maintain research tools and recruitment solutions
- Ensure compliance with privacy and data security policies across research initiatives
- Build processes to improve the research team's overall efficiency
- Bachelor's or Master's degree in business, operations, organizational development, or related field. Alternatively a degree in design, human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, or other design/research related field.
- 6+ years of program or project management experience
- Experience working directly with UX designers or researchers.
- Ability to manage ambiguity, work autonomously, and multi-task in an agile environment
- Experience developing rolling research programs or self-service research programs
- Experience performing user research methodology (e.g. surveys, lab studies, diary studies, in-depth interviews, etc.)
- Proven track record of strategic UX or research leadership and success in driving UX culture in organizations
- Experience with voice interfaces, artificial intelligence, machine learning, large language models, and/or consumer tech products
- Running UX research projects
- New worker needed to deal with increased workload
- M-F 8-5 standard (Negligible OT possible if large project)
- Lots of interaction with other team members and research teams
- Can possible be extended or converted to full-time
- Might be some light travel (
- Helping shape the user experience for client through research projects
- Team is very social. Many in office and other offices and lot of interaction between them.
- Bachelor/Master's Business, Ops, Org Development or related field
- 6+ yrs PPM experience
- Experience directly working with UX designers/researchers
- Experience with AI, voice interfaces, machine learning, etc.
- PPM for 6+ yrs
- UX design/research experience
- Senior UX Research Program Manager
- User Research Program Manager
- Research Operations Manager
- UX Research Operations Lead
- Research Project Manager IV
- Research Program Lead
- User Experience Program Manager
- Senior UX Operations Manager
- Research Operations Lead
- Senior Program Manager User Research
- Recruiter
- Phone
- Prince Singh
- prince.singh@collabera.com
Apply Now
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