Assistant General Manager- Hershey

1 month ago

Hershey, United States Tanger Factory Outlet Full time

We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. That's not a tagline, those are our Core Company Values, written by our People, for our People.

With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities.We care about delivering on the Tanger Difference of working at Tanger.

In our continued transformation from a real estate company to a customer experience company, we are seeking an Assistant General Manager.This position will report directly to the Area General Manager and is based at our Hershey center and includes working with the management team, Tanger Ambassadors, vendors, tenants, and shoppers.

About the Role:

As an Assistant General Manager, you will understand and undertake the role and responsibilities of the General Manager while supporting the General Manager and team. You will assist with driving property level NOI with a focus on revenue generation, expense management, innovation and creativity to enhance the shopper and retailer experience. You will also work to protect and preserve the real estate asset while being focused on increasing center sales and traffic which contribute to making Tanger a First Choice destination and best in class shopping experience.

In this role, you are the team leader, role model and overall business manager. You think like an entrepreneur moving quickly with the changing environment and are up to date with the latest innovative industry trends.

We will look to you to champion improvements, tackle problems, and demonstrate leadership.If you are an enthusiastic individual who thrives in a challenging, forward thinking, and fast-pace team environment, then this is the job for you.Tanger Outlets offers a dynamic learning environment with opportunities to advance and learn alongside accomplished business leaders.

About Tanger Rewards:

  • Competitive salary
  • Generous Suite of Medical, Dental, and Vision Benefits
  • 401(k) match
  • Paid PTO and Holidays
  • Paid Volunteer Hours
  • Team Member Paid Leave Programs
  • Tuition Reimbursement
  • Wellness Incentives
  • Group Life and Disability Insurance
  • Voluntary Benefits
  • Team Member Discounts
  • And more...
How can you contribute to what we do?
  • Work with center team to help drive NOI by increasing revenue streams while managing expenses.
  • Assist General Manager by developing and implementing comprehensive strategic business plans, budgets, and 5-year capital plans that maximize property NOI and enhance the real estate asset. Understand and assist with the completion of monthly financial forecasts managing real time revenue and expense positions.
  • Learn and understand all aspects of Local Leasing. Participate in canvassing, deal making and incubating deals with local retailers to increase occupancy and rent, both in-line and common area, while maintaining appropriate visual and use standards. Assist General Manager by cultivating these local retailers to be successful and convert to permanent deals.
  • Maximize all applicable core profit centers including fixed CAM, short term leasing, utilities, waste handling, marketing partnerships, etc.
  • Operate a clean, well maintained, attractive, well-lit, and safe outlet center providing customers a positive shopping experience. Support the Operations Director and assist with the operations/maintenance/housekeeping teams for adherence to Tanger's high standards of excellence, proper scheduling, and cost control.
  • Ensure center maximizes utility efficiency efforts while keeping abreast of government rebate programs. Support enterprise sustainability efforts to reduce the center's carbon footprint.
  • Establish a proactive, customer centric relationship with each store manager while communicating and visiting stores frequently.
  • In conjunction with other management team members, conduct quarterly managers' and marketing advisory board meetings to discuss all center activities (operations, marketing, and security) and topics such as Customer Service, shoplifting security, and other pertinent topics to better the center.
  • Support marketing in the development and execution of a strategic marketing plan that promotes the center and retailers, creates sponsorship and media income opportunities, drives traffic to the outlet center and positions the center as a community leader.
  • Support General Manager by working with security provider to develop and execute a center specific security plan that addresses and anticipates the needs of the center to maintain a safe and secure shopping environment.
  • Learn and understand the skills required to identify, retain, develop, motivate, and successfully lead all members of the management team.
  • Assist in the hiring, training, and supervision of outlet center's personnel. Work with General Manager to ensure employees have consistent training and resources to successfully perform at high levels, while following all Tanger policies and procedures.
  • Develop positive working relationships with community and civic leaders that benefit center and increase awareness of the center's and Tanger's role as a good corporate citizen.
  • Ensure field support for all Tanger Corporate Departments, as required including Leasing, Construction, Accounting, People & Culture etc., with the goal of moving business forward and eliminating obstacles to progress.
About You:
  • You naturally use independent judgment, critical thinking and prioritization to understand changing business needs.
  • You possess the ability to identify areas of ambiguity and think strategically to make decisions within established policies and guidelines.
  • You have management/supervisory experience and demonstrated leadership capacity, including the ability to mentor, influence and motivate others.
  • You are an exceptional communicator with a passion for people with strong interpersonal skills and are comfortable working in a team-oriented environment. Building team relationships to increase performance, cohesion, and engagement is important to you.
  • You are comfortable in a fast-paced environment and possess exceptional organizational and time management skills which help you prioritize and manage multiple high-level projects with timelines even through frequent interruptions and changing deadlines.
  • You naturally use independent judgment, critical thinking and prioritization to understand changing business needs.
  • Demonstrating exceptional ability to establish positive professional working relationships, you communicate effectively with prospects, retailers, customers, vendors, and employees.
  • You are proficient in Microsoft Word, Excel, PowerPoint, Office 365, and are able to quickly learn Tanger systems.
  • Your education includes a bachelor's degree from an accredited university and 5+ years of experience in management, marketing, or the hospitality industry or any combination of equivalent education and experience. Experience in the commercial real estate industry or a retail environment is a plus.
  • Working a flexible schedule to accommodate business needs, including holidays, is no problem.


Experience the difference and be a part of our extraordinary team

Tanger Inc. (NYSE: SKT) is a leading owner and operator of outlet and open-air retail shopping destinations, with over 43 years of expertise in the retail and outlet shopping industries. Tanger's portfolio of 38 outlet centers, one adjacent managed center and one open-air lifestyle center comprises over 15 million square feet well positioned across tourist destinations and vibrant markets in 20 U.S. states and Canada. A publicly traded REIT since 1993, Tanger continues to innovate the retail experience for its shoppers with over 3,000 stores operated by more than 700 different brand name companies.For more information on Tanger, call 1-800-4TANGER or visit tanger.com.

We Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it HappenWe are deeply committed to creating and sustaining an organizational culture reflective of the collective mixture of unique experiences, perspectives, and viewpoints of our people, partners, and communities that contribute to making Tanger an environment where everyone is welcomed, respected, heard, supported, and able to thrive.Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.

Accessibility Note: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, or if you are unable to use the online application, please request accommodation or ask for an alternative method of applying by emailing:recruitment@tanger.com.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-Verify.

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