EMS Division Manager

Job Title: Division Manager Department: EMS Operations

Reports to:General Manager

Job Summary:

The Division Manager is responsible for planning, organizing, prioritizing, assigning and directing daily operations including inventory, fleet management, financial management, budgeting, reporting and compliance. The successful candidate will have basic knowledge of personnel management and excellent communication skills. EMS management experience required. The Division Manager is responsible for all the duties of an EMT/Paramedic in addition to the responsibilities of the Division Manager.

Supervisory Responsibilities:

Daily duties for the Division Manager may consist of but not be limited to:

• The Division Manager is responsible for the daily operations and success of their respective area.
• They position their respective departments for success and growth and concern themselves with making strategic decisions based on policy, analysis and planning.
• Division Managers must demonstrate the ability to think quickly and accurately during times of crisis while remaining positive and focused. They earn the trust and respect of senior management, administrative departments as well as fellow associates by taking initiative to develop policies and procedures to create new and/or improve current practices as related to ambulance staffing, stocking, and transportation.
• The Division Manager is responsible for all activities and ensuring successful daily operations as well as market growth. Ensuring the operational pillars (people, trucks, equipment, and control) fulfilled and functional.
• The Division Manager is expected to recruit, train, and manage all employees for their respective area including staff mentorship, counseling, and development.
• The Division Manager is expected to be accessible by phone, text, and email as needed. Unavailable time will be prescheduled and approved by Area Manager.
• The Division Manager is expected to fill in both on a truck, and as OIC should a Shift Commander call out, take vacation or have any other scheduled or unscheduled absence.
• The Division Manager is expected to oversee and ensure successful operations of the Shift Commanders. Including staff development and mentorship.
• Ensure all evaluations are completed in a timely manner and before the due date as a part of the employee retention effort.
• Assists with the orientation & training of new staff.
• Yearly licensure/credentialing.
• Dealing with employee issues/behaviors.
• Assisting with hiring/termination.
• Individuals must demonstrate the ability to write and verbalize goals, objectives and document outcomes.
• Individuals must have strong, effective interpersonal skills and be able to teach and develop the emergency management services group.
• Division Managers must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.
• Individuals should have knowledge of relevant equipment, policies and procedures.
• Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.
• It is essential for the Division Manager to have strong negotiation skills, be creative, flexible, and innovative in adapting the program to changing customer needs.
• Division Managers will be expected to keep the management team informed on activities within the group such as but not limited to the progress on projects.
• Assists in the coordination of departmental employees for efficiency and effectiveness enhancement.
• Facilitates reconciliation rather than divisiveness among individuals.
• Obtains information and addresses questions that can facilitate movement from problem to resolution stage.
• Depending on location of position, work hours will vary depending on company scheduling needs. This may include overtime, call, backup call, nights, days, weekends, and holidays.
• Monitor driving behaviors of subordinate personnel.
• Operate an emergency vehicle with due regard for other motorist while following all regulations and laws.

Duties/Responsibilities:

• Shifts focus among several efforts as required by changing priorities.
• Delivers written and oral communication, responds to questions and concerns, and produce specific outcomes and impact.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Raises awareness of potential strategic alliances and partnerships.
• Collaborates with others to create satisfactory interpersonal outcomes.
• Monitors progress continuously and adjusts tactics for handling situations on a case-by-case basis.
• Reconcile all paperwork for patients transported daily.
• Individuals should maintain all credentials and have strong clinical skills.
• Individuals should attend training classes to maintain national certification, state licensure, trade and education conferences, and keep abreast of new developments in the field, or maintain existing knowledge.
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
• This job description is subject to change at any time.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to function in environment with temperature changes, indoors and or outdoors.
• Ability to learn technical material related to job duties.
• Ability to work in a noisy environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Highly Preferred - hold a valid State EMS License at the EMT, EMT-I, AEMT, or Paramedic level. Otherwise - Bachelors Degree in Business preferably with years of management/leadership experience ideally in healthcare
• Must possess a valid Driver's License and have a good driving record.
• High school diploma or equivalent required; Post-secondary education (Associates or Bachelor's degree) preferred or must have three years experience in ambulance services, managerial experience, or two years of previous supervisory experience.

Physical Requirements:

• Must be able to talk constantly, both in person and on the phone.
• Must have close visual acuity to perform activities such as: patient care activities, preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection of small writing and/or operation of office machines and EMS related equipment.
• Must be able to speak English constantly.
• Must be able to read English.
• Must be able to remain in a stationary position constantly (approximately 80% of the time)
• Must be able to type or write constantly (approximately 15% of the time)
• Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must be able to occasionally move about in the ambulance to access the patient, provide patient care and retrieve and use equipment.
• Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, postage meter, phone, scanner, fax machine and computer printer.
• Ability to operate EMS equipment such as blood pressure cuff, glucometer, EKG machine, pulse oximeter, etc.
• Frequently communicates with patients, EMS providers, hospital and facility staff. Must be able to exchange accurate information in these situations.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to bend, kneel, crouch, push, pull, reaching, lifting, squat, twist, carrying and climb stairs to access a patient and or equipment inside cramped spaces such as the back of an ambulance.
• Must be able to routinely lift more than 200 lbs. with assistance, from ground level to move or manipulate a patient, on a backboard or load a patient and stretcher into an ambulance.
• Must be able to grasp paperwork and or small equipment such as glucose test strips.

Salary dependent on qualification and experience.

• Job Type: Full-time

• Management