Guest Services Skate Monitor

6 months ago


Seattle, United States Kraken Community Iceplex Full time

Position Summary:The Guest Services Representative will support the Kraken Community Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders from youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.Responsibilities:Support Kraken Community Iceplex as the premier training facility in the NHLBe the VP of Kraken SmilesWelcome skaters (young and old, new, and experienced), connect with the guests, make them feel safe and comfortableCheck in skaters, register skaters, learn to sharpen skates (amazing and unique skill) and how to properly size rental skatesGet your daily work out in handing out skates and skate aids, returning skates and skate aids, cleaning, and lacing skatesSupport birthday parties and other events to provide fun, safe and energetic experiences as neededSell concessions while learning the intricacies of popping the best popcorn in SeattleAnswer customer emails and phone call inquiries about the facility, assist with program registration and keep up with knowledge of programs offered in the facilityBe the frontline in keeping the facility clean and safe, with regular cleaning and tidying dutiesReport unsafe and/or potentially hazardous ice/facility conditionsParticipate in required training and staff meetingsProfessionally and accurately execute facility policies and proceduresIf you know how to skate, candidate might also perform the Skate Monitor role as described in Skate Monitor roleWeekend shifts (Fridays, Saturdays, and Sundays) are required Required Experience & Qualifications:Customer service experienceSales transaction managementStrong verbal communication skills, with the ability to present and communicate with customersA high degree of personal integrity and consistently put the interests of the organization firstExcellent communicatorPassion for hospitality and customer serviceAble to work under pressure in a fast-paced environmentPreferred Experience & Qualifications:Recreation facility or other customer service front desk experienceExperience with youth sportsUnderstanding of event and on-ice programmingWork experience at an ice facility or other related sports complexExperience with sports scheduling software (preferably DAYSMART)Current Food Handler's PermitWorking Conditions:Must be able to work a flexible schedule. Weekends, nights, and holidays required.Position is performed throughout a recreational facility. Work will be done on and around the ice. Position involves sitting, standing, walking, stooping, lifting, carrying, pushing, pulling, and ice skating, if part of skill set.Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.Part-time hourly role.Position available for individuals 16+Total Rewards Package:Compensation:In accordance with Washington's Equal Pay and Opportunity Act, the starting pay rate for this position is $20.00. Actual pay will depend on employee's experience and other job-related factors permitted by lawOvertime eligibilityBenefits & Perks:Company-paid Orca cardCorporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parkingDiscounts throughout Kraken Community Iceplex including Team Store, 32 Bar & Grill and StarbucksSeattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local,state,or federal laws.



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