Night Audit

1 day ago


Austin, United States New Waterloo Full time
Job Details

Job Location
South Congress Hotel - Austin, TX

Position Type
Full Time

Salary Range
$19.00 - $19.00 Hourly

Job Shift
Overnight

Job Category
Hospitality - Hotel

Description

SOUTH CONGRESS HOTEL is hiring for a NIGHT AUDITOR

The living room for the neighborhood, South Congress Hotel is an 83-room boutique hotel designed to be a hub of activity for the community. A place for travelers and locals alike, the hotel has three restaurants, a coffee + bakeshop, rooftop pool, award-winning Lobby Bar, and two retail spaces, in addition to a range of community events + programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.

JOB SUMMARY
A Night Auditor is responsible for making our guests feel welcome and setting the tone for their experience. This
role is responsible for checking in guests, handling overnight requests, end-of-day bookkeeping, auditing and
account reconciliation. Night Auditor's will produce reports, complete end-of-day tasks, and set morning teams up
for success. The person in this role must possess good communication skills and have the ability to resolve conflict
and maintain a thorough understanding of company policies.

ESSENTIAL FUNCTIONS + RESPONSIBILITIES
  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and
  • verbal instruction
  • Support all aspects of the guest experience
  • Organize pre-stay communications and planning, working closely with internal departments to create
  • seamless experiences for guests
  • Check guests in and out for their stay in a confident, professional, and personalized manner
  • Take hotel reservations accurately and efficiently; have a comprehensive knowledge of hotel availability
  • and current rates and/or special events
  • Ensure immediate response is given to any and all guest comments and concerns and assist in
  • implementing corrective measures when necessary
  • Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room
  • charge transactions during all shifts
  • Audit and correct all guest charges and postings for the day
  • Reconcile daily sales activity and close accounts in preparation for the next day
  • Prepare and distribute daily reports
  • Maintain accuracy with all accounting and billing procedures
  • Ensure all calls are answered in a courteous, professional, and efficient manner; maintain an accurate log
  • of calls and ensure completion of all items
  • Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
  • Ensure open lines of communication with all departments and upper management at all times to ensure
  • all hotel needs are met
  • Collaborate with the operations leadership team to establish department goals and metrics
  • Maintain a high level of cleanliness and safety in the work area
  • Maintain an increased awareness of safety issues throughout the property
  • Assist in supervising overnight team members as applicable

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provide the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. Our brands include South Congress Hotel, Revival Hotel, El Capitan Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Albert Hotel, Fidelity Hotel and Trick Hat Workway.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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