Part -Time Night Audit

2 days ago

Austin, United States Hotel Magdalena Full time

Hotel Magdalena is looking for a Part-Time Night Auditor who will deliver the same guest
experience during overnight hours as the Front Desk agents deliver during daytime hours. In
addition, the Night Auditor will perform accounting and front office related tasks that require a
great deal of attention to detail. This person must be able to generate flawless accounting
reports within Property Management Software and complete a night audit in compliance with
property standards.

Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the
community that grows near it. The design of the 89-room hotel takes inspiration from the local
lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by
Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar,
offering locals and visitors alike more places to hang out and experience the best of Austin, off
of South Congress.

Hotel Magdalena is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality
company that is founded on the pillars of design, music, and authentic community-driven
experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated
portfolio of hospitality projects throughout the U.S., which include Hotel San Jos, Hotel Saint
Cecilia, Austin Motel, Jo's Coffee, Summer House on Music Lane, Equipment Room, The
Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix
Hotel in San Francisco, California; and Hotel San Cristbal and Benno in Todos Santos, Mexico,
and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects
throughout the U.S. and Mexico.

Job Requirements:

•Complete all shift checklist and complete bucket check prior to performing the night audit
•Generate flawless accounting reports within Property Management Software
•Open, secure and balance out shift banks to include the verification of all cash, credit
card and room charge transactions during all shifts
•Maintain accuracy with all accounting and billing procedures
•Ensure each guest is promptly recognized, greeted and assisted, during their stay
•Review, correct, print and disseminate the nightly audit packs to identified recipients
•Check in and out all hotel guests in a confident, professional and friendly manner
•Following brand standards, make hotel reservations accurately and efficiently
•Maintain knowledge of local restaurants, special events, city attractions, amenities and
directions (which may have an impact on occupancy, rates, and availability)
•Ensure all calls are answered in a courteous, professional and efficient manner
•Maintain an accurate log of guest calls for assistance or complaints, and ensure
completion of all items
•Ensure immediate response is given to any and all guest comments and concerns,
inform immediate supervisor about concerns and assist in implementing corrective
measures as necessary
•Log any discrepancies or security issues which may arise during this shift and assist in
resolution as needed
•Ensure that all equipment is maintained in good, safe working condition
•Handle guest's luggage and tag for storage, if necessary
•Maintain a positive relationship with employees and guests
•Promote and encourage guest name recognition at all times
•Maintain knowledge of all guest services and amenities
•Ensure all calls are answered in a courteous, professional and friendly manner
•Adhere to all standards of operations, policies and procedures, manuals, memos and
oral instruction
•Maintain a high level of cleanliness and safety in the work area
•Maintain an increased awareness of safety issues throughout the property
•Keep abreast of safety and OSHA requirements
•Be familiar with all safety and emergency procedures
•Attend all relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may
be necessary to perform a multitude of different functions not specifically related to this position.
This person may be expected to perform other tasks and duties as needed or as directed.
Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

•The noise level in the work environment is usually moderate, typical of a
hotel/restaurant/office setting
•The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis;
anything over fifty (50) pounds is considered a minimum two (2) person lift
•The person having this position may have to remain stationary for one (1) hour, move
about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for
up to eight (8) hours per day

Bunkhouse Core Values:

•BE REAL. We treat everyone like human beings. We are respectful and authentic, we
listen, and we develop meaningful relationships with guests, customers and each other.
We encourage our employees to have a voice and to use it to improve the work we do.
•CREATE MAGIC. In design, service and all things, we go above and beyond to inspire.
Every detail counts, and we believe that our work is a collaboration that depends on all
of us bringing our creativity and passion to work with us every day.
•BE HERE NOW. In our work, creating a sense of place is important. We contribute to the
fabric of our respective communities by honoring, representing and supporting the
communities in which our businesses exist. We make it our goal to be experts on our
cities, and we leave travelers with a sense of where they have been.
•EMBRACE ADVENTURE. We don't always know where the road will lead, but we know
that we'll have each other along the journey. We strive to learn and grow from our
experiences, to create meaningful structure along the way and, in some cases, to
embrace chaos when necessary.
•LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all
areas. We seek to provide a path of growth for all of our employees and for Bunkhouse
as a whole.

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