Member Services Representative

3 months ago

Garner, United States Excel Fitness Full time
Position:Weekend Overnight Supervisor

Reports to: General Manager (GM)/ Assistant Manager (AM)

Department: Operations

Purpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.

Grow with us
In one to two years, you could be earning $50k a year with Planet Fitness

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations

But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

See for yourself

What are you waiting for? APPLY TODAY

Essential Duties and Responsibilities

- Provide an exceptional customer service experience.

-Responsibilities include:
  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.
  • Close shift for that business day.
  • Create a bank deposit for next day.
Qualifications/Requirements
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • People with positive mental attitudes excel here
  • Customer service background preferred.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

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