Customer Service Field Ambassador

1 month ago

Phoenix, United States Health Monitor Network Full time

Health Monitor Network Company Summary

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of carewe call it #TheHealthMonitorDifference. We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands.

Learn more at healthmonitornetwork.com and follow us on LinkedIn, X, YouTube and Instagram.

Position Overview-

The Ambassador will report directly to the Regional Service Manager and will perform exchanges, maintenance and software updates to Health Monitor Networks Digital Exam-Room Wallboards and TVs. Services are performed using Health Monitors approved methods and workmanship standards. Position will require travel and the ability to work independently.

This position will require up to 40 hours per week of travel to and supporting our clients in the field (health systems, large physician groups and smaller health practices).

Essential Job Functions:

  • Outstanding Customer Service Provides both soft and technical skills. Able to execute service with swiftness and precision.
  • Troubleshoots Health Monitor screens, WIFI continuity/connectivity and SD Card Swaps. Ambassador will escalate complicated service matters to operations and other team members as appropriate (on the job training provided).
  • Exchange Digital Wallboards, including cable raceway
  • Set-up and organization of equipment and workstations
  • Remove, package, and return equipment as needed through a predefined RMA process
  • Ability to multi-task and effectively collaborate with resources within Network Operations to quickly resolve all user issues
  • Ability to sit and stand for long periods of time and lift up/hold weight up to 15 pounds
  • Submit detailed deliverables through field service management app
  • Communicates effectively with office managers at doctors practices and to internal teams at Health Monitor. Contact physician offices to schedule appointments.
  • Increases value-add by inquiring/noticing if there are opportunities for additional offices and/or exam rooms that can use Health Monitor screens and services. Brings in network sales rep to facilitate upgrades.
  • Referral gathering - Inquire about other physicians or professional networks who can be referred to Health Monitor. Identify and gather physician business cards.
  • Obtain physician/office manager testimonials, references, and surveys.
  • Works with Regional Service Manager to provide 100% customer satisfaction to clients and ensure functionality of monitors.
  • Daily travel within assigned territory will be required.

Qualifications:

  • Possesses superior interpersonal skills to interface with Physician Offices
  • Presents professional image in conduct, attitude and appearance
  • Experience in healthcare field service, maintenance, customer service, electrical, technical work, or IT is beneficial for this position
  • Technical acuity, trouble shooting and problem solving. Can navigate different technical scenarios.
  • Must have availability to work business hours (Monday-Friday 8am-4pm) and flexible
  • A smartphone is required. Must have computer skills (Outlook, Word, Excel, Microsoft Teams) high speed internet access for Zoom and Teams meetings, doing reports with CRM
  • An active and unrestricted driver license is required
  • Prior CRM knowledge helpful

Physical Requirements, Work Environment and Travel:

  • Daily travel within assigned territory.
  • Ability to frequently sit, stand or walk for extended periods of time.
  • Vision abilities include close vision, distance vision & depth perception.
  • Ability to perform moderate lifting, up to 25 pounds.
  • The worker is subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes as well as possible adverse weather conditions when traveling to clients and potential clients

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