Customer Service Ambassador

7 days ago


Phoenix, Arizona, United States Perun HR Full time

About the Role

We are seeking a Customer Service Ambassador to join our team at Perun HR. This is an exciting opportunity for individuals who enjoy helping others and have a passion for delivering exceptional customer experiences.

Job Summary:

The successful candidate will be responsible for providing timely and professional support to policyholders, insurance agents, and auto glass shops through various communication channels.

Key Responsibilities:

  • Gathering Information: Gather all necessary information for claims, including verifying insurance coverage and deductible amounts, with empathy and patience.
  • Claim Resolution: Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customers' vehicles, qualifying damage for repair or selecting the appropriate glass part for replacement.
  • Team Support: Proactively assist the CSR team by answering hold calls as needed and help new associates get up and running with orientation and training, as required.

Requirements:

  • Age: Must be 16+ years of age.
  • Education: High school diploma or equivalent (or actively enrolled).
  • Experience: Prior experience in a call center/contact center/customer service environment preferred.
  • Skills: Ability to operate a computer and telephone systems while seated for extended periods, strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores, and customers.

What You'll Get:

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, plus benefits, including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for career growth and development.



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